Can't reboot after virus removal software used (reposted from general)

ondrac · 05 Mar 2013

Hi All - I'm typing this from memory, so hopefully it's accurate. I'm on windows 7 on a 2011 Dell Inspiron.

I had some spam distributing virus, so I ran the AVG 2013 update. It detected 60+ errors, but when it told me to reboot, it gets as far as a 'microsoft error recovery' screen with options (roughly) of contuing to boot normally or do a fix. The normal boot comes back to the error recovery, the fix option requests I use the windows disc and reboot - when I do it whirrs and comes back to the error recovery.

F8/safe mode doesn't work, and the F2/F12 options so I seem to be stuck without getting in.

Any help greatfully received.

Thanks

Steve

marsmimar · 05 Mar 2013

Hello Steve. Please see your other post,

https://www.sevenforums.com/general-d...ware-used.html

cottonball · 05 Mar 2013

ondrac,

When you get done with marsmimar's instructions, please do the following. There may also be some malware involved...

Download RogueKiller:
Tlcharger RogueKiller (Site Officiel)
Save to the Desktop

When you get to the website, go to where it says:
(Download link) Lien de téléchargement
Select the version that applies to your system (See Note at bottom of post)
Click the dark-blue button that applies.

Close all windows and browsers

Right-click RogueKiller and select: Run as Administrator

Press: SCAN

When done, a report opens on the Desktop: RKreport.txt

Please provide the RKreport.txt (Mode: Scan) in your reply.
(Please do not delete anything!)

~~~~
Also download OTL:
http://oldtimer.geekstogo.com/OTL.exe
Save to your Desktop.

Double-click on OTL.exe to run it.

Under Output, select: Minimal Output
Under Extra Registry section, select: Use SafeList

Click: Scan All Users
Click: Run Scan at the top left hand corner.

When done, two Notepad files open with reports:
OTL.txt <-- Opens on Desktop
Extra.txt <-- Minimized, and seen on the Taskbar (Save on your Desktop for now)

Please post (or attach) the contents of both reports in your reply.

~~~~
Note:

You need to know if the infected computer is running a 32-bit or 64-bit system.

To find out if the system is 32 or 64 bit:
Click: Start
Type System in the Start Search box
Click System in the Programs list.

The operating system is displayed as follows:

For a 64-bit version operating system, under System > System type, it shows:
64-bit Operating System

For a 32-bit version operating system, under System > System type, it shows:
32-bit Operating System