Random Windows freezing, no BSOD, while downloading


  1. Posts : 35
    Windows 7 Home Premium x64
       #1

    Random Windows freezing, no BSOD, while downloading


    Hello,

    I've been working with Vir Gnarus over in the BSOD subforum, but he has said he sees an infected system. You can find the thread here:

    Mulitple BSOD while downloading on Steam and general internet

    Basically I'm having this issue where downloading through the SWTOR launcher and installing the updates freezes my computer. Sometimes the freeze is just everything stopping and sometimes the freeze causes my monitor to go white with colored bars. I also had the same problem with Nexus Mod Manager when downloading mods for Skyrim. However, I can download and install using Steam without problem, and I can download via uTorrent or Chrome without problem.

    After posting this following Diagnostic report, Vir thinks my system is infected, however, I have not seen any issues with MSE or Mal-ware program.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-36PQY
    Windows Product Key Hash: MLYVUdoJ3br19cSGI3mtXHxzRQg=
    Windows Product ID: 00359-OEM-8704045-26680
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {2E5B2B4D-5ACE-436F-9A8C-013276B95B74}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2E5B2B4D-5ACE-436F-9A8C-013276B95B74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-36PQY</PKey><PID>00359-OEM-8704045-26680</PID><PIDType>3</PIDType><SID>S-1-5-21-737054783-3476987263-3252893080</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-D3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F10</Version><SMBIOSVersion major="2" minor="4"/><Date>20120530000000.000000+000</Date></BIOS><HWID>2CF43407018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-040-426680-02-1033-7601.0000-0552013
    Installation ID: 005432246702233303742736192861062744673735764254175951
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 36PQY
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/4/2013 7:27:38 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:25:2013 08:59
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEAln0o4vo83N/cFRAzVPIY9ixSipt+t/VVsN2OLg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC GBT GBTUACPI
    FACP GBT GBTUACPI
    HPET GBT GBTUACPI
    MCFG GBT GBTUACPI
    SSDT PTLTD POWERNOW
    MSDM GBT GBTUACPI
    MATS GBT
    TAMG GBT GBT B0
    MATS GBT
      My Computer


  2. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #2

    Is this a 'home build' system?
    Did you buy Windows License Type: OEM System Builder, or was it given to you to build your own system?
      My Computer


  3. Posts : 35
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Home built. I installed Windows 7 Home Premium 64 bit on my own. Do I have the wrong type of windows?
      My Computer


  4. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #4

    Let's see if you have some adware, not reported:

    Download AdWareCleaner AdwCleaner Download to your desktop
    1.Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
    2.Click on Delete button.
    3.Confirm each time with OK.
    4.Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
    Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
      My Computer


  5. Posts : 35
    Windows 7 Home Premium x64
    Thread Starter
       #5

    # AdwCleaner v2.114 - Logfile created 03/06/2013 at 21:22:36
    # Updated 05/03/2013 by Xplode
    # Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
    # User : Tim - TIM-PC
    # Boot Mode : Normal
    # Running from : C:\Users\Tim\Downloads\AdwCleaner.exe
    # Option [Delete]


    ***** [Services] *****


    ***** [Files / Folders] *****

    Folder Deleted : C:\Users\Tim\AppData\Roaming\OpenCandy

    ***** [Registry] *****


    ***** [Internet Browsers] *****

    -\\ Internet Explorer v9.0.8112.16464

    [OK] Registry is clean.

    -\\ Google Chrome v25.0.1364.152

    File : C:\Users\Tim\AppData\Local\Google\Chrome\User Data\Default\Preferences

    [OK] File is clean.

    *************************

    AdwCleaner[S1].txt - [708 octets] - [06/03/2013 21:22:36]

    ########## EOF - C:\AdwCleaner[S1].txt - [767 octets] ##########
      My Computer


  6. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #6

    OpenCandy --> adware Encyclopedia entry: Adware&#58;Win32&#47;OpenCandy - Learn more about malware - Microsoft Malware Protection Center

    Is your computer still freezing, now that this app has been deleted?
      My Computer


  7. Posts : 35
    Windows 7 Home Premium x64
    Thread Starter
       #7

    Yes. Actually it's getting worse. Based on all the things I've tried over in the BSOD thread, the conclusion is the MB needs to be replaced so I RMA'd back to Newegg today. Go ahead and ignore this thread until the new MB comes.

    Thanks for the help.
      My Computer


 

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