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Please help: virus has taken over my computer.
Hi. My PC has a virus that will not let me run a windows defender scan, go to any antivirus sites, and is screwing up the Microsoft Safety Scanner.
What can I do?
Hi. My PC has a virus that will not let me run a windows defender scan, go to any antivirus sites, and is screwing up the Microsoft Safety Scanner.
What can I do?
Have you tried Windows Defender Offline? Create a bootable disk on a machine that is not infected. The machine used to create the disk must be the same "bit-ness" as the infected machine. In other words, if the infected machine is running a 64-bit version of Windows 7, the uninfected machine must also be 64-bit.
Windows Defender Offline
I'm not sure which of these to recommend, but a bootable antivirus CD or DVD may help.
The Best Free Bootable Antivirus Rescue CDs
Malwarebytes also has a utility, Chameleon, which is supposed to permit the anti-malware application to install and run on an infected system.
Use Malwarebytes Chameleon to install Malwarebytes Anti-Malware on an already infected system : Malwarebytes Support
Ultimately, you may want to reformat the drive(s) and re-install Windows. I hope that you've got backups. (obviously you don't have an OS image, or you'd have used it already.)
Download Farbar Recovery Scan Tool from below on a non infected PC
For 32-bit (x86) systems
Download
Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems
Download
Farbar Recovery Scan Tool x64 and save it to a flash drive.
Plug the flashdrive into the infected PC.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
Select Command Prompt
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
NoteReplace letter e with the drive letter of your flash drive.
TipType the commands below to see what your letter is for the USB drive and press ENTER after each command
The tool will start to run.Code:Diskpart List volume
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:
services.exe
Now press the Search button
When the search is complete, search.txt will also be written to your USB
Type exit and reboot the computer normally
Please copy and paste both logs in your reply.(FRST.txt and Search.txt)
Jaypaul97,
That is a tough one....virus that will not let me...go to any antivirus sites...
As a starting point, let's see if we can get to the root of the problem with this short scan.
From its results, we can press on to additional actions.
Please download RogueKiller:
Tlcharger RogueKiller (Site Officiel)
When you get to the website, go to where it says:
(Download link) Lien de téléchargement
Select the version that applies to your system: x64.
Click the dark-blue button that applies.
Save to the Desktop
Close all windows and browsers
Right-click RogueKiller and select: Run as Administrator
Press: SCAN
When done, a report opens on the Desktop: RKreport.txt
Please provide the RKreport.txt (Mode: Scan) in your reply.
(Please do not delete anything!)
Note:
If the program is blocked by the virus, try it a few times, and if it is still blocked, rename it to RK.com
Hey, thanks for all the responses, I'm going to have to try some of the earlier ones but in the meantime this has happened: I downloaded "Rkill", ran it once, then installed AVG, ran it again and this time it said no problems found. So now I have this AVG telling me C\windows\system32\services.exe is malware. It's telling me to manually remove it...should I do this?
For the other solutions I'd have to find another 64bit PC, my laptop is 32bit :s
No problems with RogueKiller, it has a 32-bit version. You can pick the 32-bit version or the 64-bit.
The program is a fast scanner, and targets malware and other problems.
Give it a whirl!
Rogue killer didn't get rid of the services.exe but AVG is telling me that it's a virus. Should I just delete it? AVG says I have to manually remove it
can u confirm that u have installed and run Windows Defender Offline.. (?)
remember to pull the plug on the wifi - before u reboot from the CD/DVD/Stick
- it should be run direct from boot-up and in offline mode..
the scan will take quite a while to complete - it's very thorough..
Hi Jaypaul,
You need to post the roguekiller log.
You cannot delete services.exe.If you change the permission and delete it,system would become unbootable on next reboot.You need to replace it with a clean copy.