Problems with reboot after using Windows Defender Offline

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  1. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #11

    Judy you could try this

    Boot using a Recovery CD or Windows 7 Installation DVD to the Recovery Environment
    At the System Recovery Options menu choose Command Prompt
    At the command prompt type in the command:
    bootrec /fixmbr
    Press Enter to replace the MBR and then restart your computer.
      My Computer


  2. Posts : 2,470
    Windows 7 Home Premium
       #12

    Isn't that command covered here:
    Bootmgr is missing - Fix

    Normally, I try to find out the source of the problem with special tools, and then take the appropriate action.

    We have no clue what WDO damaged, if anything...
      My Computer


  3. Posts : 10
    Windows 7 64
    Thread Starter
       #13

    Cottonball, you asked me to reply once I burned the CD - I have not done anything else.
      My Computer


  4. Posts : 10
    Windows 7 64
    Thread Starter
       #14

    cottonball said:
    Isn't that command covered here:
    Bootmgr is missing - Fix

    Normally, I try to find out the source of the problem with special tools, and then take the appropriate action.

    We have no clue what WDO damaged, if anything...
    I can't boot to anything except the Cd/DVD drive or a thumb drive in the USB. I can't get to a system repair option as The only thing that presents itself on the screen is BOOTMGR missing - Hit CTRL ALT DELETE to restart. When I hit CTRL ALT DELETE, it tries, but simply goes back to BOOTMGR missing..
      My Computer


  5. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #15

    When you hit CTRL ALT DELETE to restart, keep taping the F11 key to see if you get a boot menu option, so you can choose the DVD.
      My Computer


  6. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #16

    You have a dell so while the PC is booting up tab on the F12 key then choose optical disc or drive .
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  7. Posts : 10
    Windows 7 64
    Thread Starter
       #17

    OK Cottonball, CD loaded, now I am at "Install Windows" or "Repair Computer" on the Windows 7 screen - repair computer??
      My Computer


  8. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #18

    Click on Repair your computer
    Select Windows 7 and the click on Next.

    On the System Recovery Options menu you will get the following options:
    Startup Repair

    System Restore

    Windows Complete PC Restore

    Windows Memory Diagnostic Tool

    Command Prompt

    Select Command Prompt

    Type

    Code:
    Bootrec /fixmbr
    Restart PC
      My Computer


  9. Posts : 2,470
    Windows 7 Home Premium
       #19

    Thanks, JudyinHawaii,

    Did not want to re-invent the wheel, if you had already tried something else, etc.


    Let's press on...

    Please plug a USB pendrive into a clean computer.
    Go to Start > Computer
    Double-click Computer, and select the pendrive.
    Right-click and select: Format
    Press Start on the Format prompt.
    Remove the pendrive when done.

    Download Farbar Recovery Scan Tool:
    Farbar Recovery Scan Tool Download
    Select the 64-bit download.
    Save the program to the >> USB pendrive.


    Step 1.
    Please go to the infected computer.
    Plug in the pendrive which has FRST.

    To enter System Recovery Options using the Windows Seven Recovery Environment Disc:
    ¦Insert the disc created into the CD drive.
    ¦Restart the computer.
    ¦If prompted, press any key to start Windows from the installation disc.

    (If your computer is not configured to start from a CD or DVD, check your BIOS settings to do so.)

    Step 2.
    ¦Select Language settings, etc., and then click: Next
    ¦Select the Operating System you want to repair, and then click: Next
    ¦At the next prompt, click Repair your computer

    Step 3.
    On the System Recovery Options menu you get the several options...

    Select: Command Prompt
    ¦In the Command Prompt window, at the blinking cursor type notepad and press: Enter
    ¦In Notepad, under the File menu select: Open
    ¦Double-click the Computer icon on the left.
    ¦Find the pendrive letter, remember what letter it is, click on it, and press: Open
    ¦Close out of Notepad.

    Step 4.
    Back to the Command Prompt window...
    ¦Type g:\frst64.exe, and press: Enter
    Note: Replace the drive letter g with the drive letter of your pendrive!

    Step 5.
    ¦FRST64 starts and prepares to run. Follow the prompts.
    ¦Click Yes to the Disclaimer.

    Press the Scan button.

    The scan runs, and, the program saves the FRST.txt, on the pendrive.

    Step 6.
    When done, click the Command Prompt window, type exit, and press: Enter

    Remove the USB pendrive.

    Back at the System Recovery Options, press: Shutdown

    Please provide the FRST.txt in your reply. It is located in the pendrive.

    Based on the results, we'll pursue whatever action is appropriate.


      My Computer


  10. Posts : 10
    Windows 7 64
    Thread Starter
       #20

    OK - Let's finish this one first - did command prompt and typed "Bootrec /fixmbr" - it came back "The operations completed successfully. Now how do I get out ofthe command prompt?
      My Computer


 
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