New
#11
We don't want F11. That is the partition that stores your Factory Settings . Does it say HP on the screen ?
Cottonball,
She is using a Smart phone either an iPhone for Android
Alureon and my broken laptop
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New #12
1. current options as above (I'm not touching anything until told!)
2. Yes, I have a flash drive here
3. Using phone
4. Was not running TDSS - though did so when repairing GooglevRedirect c.2 months ago, in case relevant?
5. Win startup repair runs, but fails and goes to HP Recovery Screen
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New #13
Yes, screen says for more options go to - link is HP.com
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New #14
Oh, also, do have Mac desktop here - realize prob not helpful?
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New #15
So, you do have the Repair your computer option in the Advanced Boot Options menu?...current options as above...
Is that the case: Yes No
If you have the Repair your computer option, we need to figure out how to place a Windows file in a USB flash drive using a MAC.
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New #16
What speaks against reinstalling the system from the recovery partition. Just keep tapping F11 after power-on and it gets you into the wizard. Since your files are backed up, you should be good.
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New #17
Lets see if we could get a kaspersky rescue disc
Download
Download the ISO file onto your Mac along with the tool below
Download
On the Mac try these steps
Run the downloaded file rescue2usb.exe.
On the Kaspersky USB Rescue Disk Maker window, click Browse... and select the iso image of Kaspersky Rescue Disk 10
Select the required USB device from the drop-down menu.
Click START.
Wait until the process is complete.
Click OK on the open window informing that Kaspersky USB Rescue Disk has been successfully created.
Plug the USB flash drive to the infected PC and press F9 for the boot options and choose USB device
Boot your computer from Kaspersky Rescue Disk 10
Press any key to enter the menu.
In the start up wizard window that opens, select the graphic interface language using the cursor moving keys. Press the ENTER key on the keyboard.
Read carefully the license agreement of Kaspersky Rescue Disk. If you agree with all terms, press 1 on the keyboard. To reboot the computer, press 2. To shut down the computer, press 3.
Choose Kaspersky Rescue Disk. Graphic Mode loads the graphic subsystem.
Press [ENTER]
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New #18
If I choose Boot Options from list above (is that what you mean?) I have;
Notebook Hard Drive, or Internal Cd Rom Drive options.
Also "F10 to BIzoS Setup"
The issue with HP Restore is that I will lose Windows, no? I assume backup was simply my data files (it was a standard backup)
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New #19
OK, read Kapersky option after my reply above. Will try now :)
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