Conflicting messages


  1. Posts : 97
    Windows Home Premium, 64 4.096 bit
       #1

    Conflicting messages


    Hello Again Folks:

    This one has me really confused.
    I have been running AVG purchased anti-virus application. The application tells me that my system is protected, however my Control Panel System and Security monitor informs me that my anti-virus, firewall, and anti-spyware functions are shut off. I uninstalled AVG and installed my Kaspersky AV program and when I check the security monitor in the Control Panel I get the same message. Since both AV programs are showing the same conflicting messages, I assume the problem is in Windows 7.
    Any help would be much appreciated.
    Regards
    Powell Lucas
      My Computer


  2. Posts : 10,485
    W7 Pro SP1 64bit
       #2

    The problem is most likely the result of one or more antivirus product not uninstalling cleanly (e.g. leaving stuff behind).

    This problem is so bad, that nearly every antivirus company has a tool just for cleaning up after their normal uninstall method. If your computer has ever had an antivirus product installed from another company, then you might want to run the cleanup tool from that company.
    AVG | Download tools and utilities
    Removal tool for Kaspersky Lab products (kavremover)

    Just as a test, uninstall Kaspersky (then run their cleanup tool) and install MSE. Let us know if Microsoft's AV product is able to convince Microsoft's OS product that it is there.
      My Computer


  3. Posts : 2,470
    Windows 7 Home Premium
       #3

    Also, let’s check your Security status with the following short scan:

    Download Security Check:
    http://screen317.spywareinfoforum.org/
    Save to your Desktop.

    Double-click SecurityCheck.exe

    Follow the onscreen instructions inside the black box.

    When done, a Notepad report opens automatically, called: checkup.txt

    Please post checkup.txt in your reply.

    (Please do not take any corrective actions!)
      My Computer


  4. Posts : 2,465
    Windows 7 Ultimate x64
       #4

    Normally, those indicators in the security center are quite unreliable since they don't know how to check for an antivirus really (as each one has its own ways of protection).
    Don't bother with those, they are meaningless. The real useful indicator is the status of your currently installed AV/FW/whatever. If the program itself recognizes a proper working it should be enough for it. Windows has nothing to do with monitoring internal status of 3rd party programs.
      My Computer


  5. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #5

    To see if it's actually running and updated, download and run Security Check
      My Computer


  6. Posts : 97
    Windows Home Premium, 64 4.096 bit
    Thread Starter
       #6

    Conflicting Messages/Problem Solved


    Many thanks to all you good people who replied. Although your suggestions did not resolve the problem, that in no way diminishes your kind efforts on my behalf. I cleared it up in my usual fashion: after I mess with a problem for a couple of days I just reinstall my O/S. Since I have everything backed up on an external HD it's quick and easy. Once agin, thank you.
    Best Regards
    Powell Lucas
      My Computer


  7. Posts : 10,485
    W7 Pro SP1 64bit
       #7

    That works too
      My Computer


 

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