Used windows defender offline now windows won't start

empresssoul

Next time upload the log file by clicking on the Go Advanced button then on Attach Files section click on
Manage Attachments button. Locate the log and click on Upload once its uploaded close the popup window .

empresssoul,

Re-installing MSE is a good move. That is exactly what I was going to suggest.

Now, please run TDSSKiller once again, and this time, when presented with the TDSS File System entry in Threats Detected, select: Delete

When done, attach the new TDSSKiller log in your reply.


Also, please provide an update on Internet Explorer 9, still having problems with it?
If so, give the following a whirl...
Internet Explorer opens, flashes, and then closes immediately when you start it:
http://support.microsoft.com/kb/967896

Would suggest that you change your passwords using a different computer than the one infected!


Need to sign off for tonight, but, will get back with you tomorrow. In the meantime, use the computer to do whatever you like to, and see if your programs are running, etc.

Click here DDS

Click on Download Now button

Double click the dds icon to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs

Code:

DDS.txt
Attach.txt

Save two logs onto your desktop and upload them with your reply

Upload the two .txt files as an attachment

empresssoul

How's the Internet Explorer ? Still having issues ?

If so can you run the DDS tool and upload the two txt files the program produces .

Didn't see that until I submitted the post

Uninstall the Norton Identity Safe Toolbar along with the iolo program