Need Help with Trojan Generic29.AJGE

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  1. Posts : 2,470
    Windows 7 Home Premium
       #11

    gloverjd,


    Please go to the TDSSKiller Download
    Select the .exe version
    Double-click on TDSSKiller.exe to run the program.

    When the TDSSKiller console opens, click on: Change Parameters
    Under Additional Options, place a check in the box next to: Detect TDLFS File System
    Click: OK

    Press: Start Scan

    •If a suspicious object is detected by this program, the default action is Skip. Leave this action as is, and click on: Continue
    •If malicious objects are found, they show in the Scan results.
    Ensure Cure (the default action) is selected, then click: Continue > Reboot now, to finish the cleaning process.
    (Note: If Cure is not available, select Skip, >>Do not select: Delete<<)

    When done, the tool creates a log on the disk with the Windows Operating System, normally C:\
    Logs have a name like:
    C:\TDSSKiller.X.X.X_30.04.2013_15.31.43_log.txt

    Please attach the TDSSKiller log in your reply.
      My Computer


  2. Posts : 8
    Windows 7 Ultimate
    Thread Starter
       #12

    The requested file is attached.

    jdg
    Need Help with Trojan Generic29.AJGE Attached Files
      My Computer


  3. Posts : 2,470
    Windows 7 Home Premium
       #13

    Doin' good!

    Please do a Scan with RogueKiller once again. This time it should be clean.

    Now, please download the Farbar Recovery Scan Tool
    Select the 64-bit version.
    Save it to your Desktop.
    • Double-click the downloaded file to run it.
    • When the tool opens click Yes to disclaimer.
    • Press the Scan button.
    • FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
    Please provide the FRST.txt in your reply. <<---
    The first time the tool is run, it also makes another log: Addition.txt
    Also post the Addition.txt in your reply. <<---
      My Computer


  4. Posts : 8
    Windows 7 Ultimate
    Thread Starter
       #14

    cottonball,
    The scan with FRST64.exe is completed and both files are attached. :)

    jdg
    Need Help with Trojan Generic29.AJGE Attached Files
      My Computer


  5. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #15

    Might want to remove the PC tweaking software using RevoUninstaller .

    Download
    Download




    Please download and install Revo Uninstaller Free
    Double click Revo Uninstaller to run it.
    From the list of programs double click on The Program to remove
    When prompted if you want to uninstall click Yes.
    Be sure the Advanced option is selected then click Next.
    The program will run, If prompted again click Yes
    when the built-in uninstaller is finished click on Next.
    Once the program has searched for leftovers click Next.
    Check/tick the bolded items only on the list then click Delete
    when prompted click on Yes and then on next.
    put a check on any folders that are found and select delete
    when prompted select yes then on next
    Once done click Finish.

    No code has to be inserted here.
      My Computer


  6. Posts : 2,470
    Windows 7 Home Premium
       #16

    FRST does not show malware.

    Let's make sure there is no damage to certain services targeted...

    Please press on with Downloading Farbar Service Scanner
    Save to the Desktop


    Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    Press: Scan

    When done, the tool creates a report, FSS.txt, on the Desktop.
    Please provide the FSS.txt in your reply.
      My Computer


  7. Posts : 8
    Windows 7 Ultimate
    Thread Starter
       #17

    cottonball,
    I have downloaded and executed FFS.exe. The text file is attached.

    jdg
    Need Help with Trojan Generic29.AJGE Attached Files
      My Computer


  8. Posts : 8
    Windows 7 Ultimate
    Thread Starter
       #18

    Vista King,
    I have used the Revo Uninstaller for the last couple years and like it. You suggested I remove Glary utilities and two other packages. I have only been using it about a year so is there something I should know about it. Secondly, will you suggest a replacement for it?

    jdg

    btw - The other two are history.
      My Computer


  9. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #19

    Could be causing issues to your PC then fixing them . I don't think any PC tuning software is helpful .
      My Computer


  10. Posts : 2,470
    Windows 7 Home Premium
       #20

    gloverjd,

    The FSS report looks OK.

    Will you run AVG again and see what it reports?

    Post back on what it finds.

    Thanks!
      My Computer


 
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