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#71
Prescottbob,
Also, try the following:
Press the Windows key and the R key.
In the Run box, type in the following text inside the quote box, exactly as it is, and press: OK
(Type as follows: taskkill.exe(space)/F(space)/IM(space)amsecure.exe There is a space in three locations!)taskkill.exe /F /IM amsecure.exe
Now, see if you can go to the Farbar Recovery Scan Tool Download
Select the 64-bit version.
Save to your Desktop.
Double-click the downloaded file to run it.
When the tool opens click Yes to disclaimer.
Press the Scan button.
FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply. <<---
The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply. <<---