ZeroAccess! Attention: cottonball

Run the command inside an elevated command prompt .

Click on the type CMD inside the Search programs and files box right click on CMD under Programs (1) choose Run as administrator . Click on the Yes button on the User Access Control window . Command prompt opens to C:\Windows\System32>_

ducat1base,

The Command Prompt, if run as Administrator, should show C:\Windows\System32
instead of C:\Users\Owner

Go to Start > Control Panel > Folder Options
Click on the View tab.

Uncheck: Hide empty drives in computer folder

Click: OK

Check to see if that shows the external drive, etc.

@jumanji,

WinRAR would help all of us.

Trying to get this done the roundabout way...


@ducat1base,

Please run RogueKiller once again while the external hard drive is plugged in. This time, press: Shortcut Fix, and provide the RKresults in your reply.


Follow with Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam-download-exe.php
Save to the Desktop.


MBAM may make changes to the Registry as part of its disinfection routine.
If using other security programs that detect Registry changes, they may interfere or alert you.
Temporarily disable such programs as shown, or permit them to allow the changes:
http://www.bleepingcomputer.com/forums/topic114351.html


Right-click the MBAM file, and select: Run as Administrator
When the installation begins, follow the prompts.
Make sure you uncheck: Enable free trial of Malwarebytes


Leave both of these checked:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware
Click: Finish


MBAM automatically starts and you are asked to update the program.
If an update is found, the program automatically updates itself.
Press the OK button to close that box and continue.


On the Scanner tab:
Make sure the Perform Full Scan option is selected.
Then click on the Scan button.

If asked to select the drives to scan, select C:\, the external HDD, any any other drive that has info in it. No need to scan CDROM/DVD drive, etc.

Click on the Scan button.


The scan may take some time to complete, so please be patient.

When the scan is finished, a message box shows The scan completed successfully.


Back at the main Scanner screen:
Click on the Show Results button to see a list of any malware found.
Make sure everything is checked, and click: Remove Selected


When removal is completed, a report opens in Notepad.
The log is automatically saved and is viewed by clicking the Logs tab.


Please attach or copy/paste the entire contents of the MBAM report in your reply.
Exit MBAM when done.


Note: If MBAM encounters a file that is difficult to remove, you are asked to reboot the computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately.
Failure to reboot normally (not into safe mode) prevents MBAM from removing all the malware.


-->> When done, please check the status of the external drive and give an update. Thanks.

ducat1base,

Can't open any of those...

Invalid attachment specified.