Microsoft Security Essentials Problem

How is it going with MSE?

Is it still giving you the same problems as before?

If there is anything new, please be specific.

Thanks.

Are you able to uninstall MSE from Control Panel > Programs and Features > Uninstall Programs?

It should be listed as Microsoft Security Essentials.

Scroll down on this page to see how to manually uninstall MSE How to manually uninstall Microsoft Security Essentials 1.0.1963 if you cannot uninstall it by using the Add or Remove Programs item

brato92,

The ZeroAccess malware made significant damage to Microsoft Security Essentials.

Let's make an attempt to remove MSE, but, be aware that this process may not be successful.
In the event we cannot remove and install MSE anew, there are other free AntiVirus programs available that you can use, such as avast! Free, and Avira.

Now, let's scan the system with a special tool...

Please download Junction
Save to the Desktop.
Unzip the program and place junction.exe in the Windows directory (C:\Windows\junction.exe).
Do not run it!

Next, please run Notepad (Start > All Programs > Accessories > Notepad)
Copy/paste the text inside the code box into Notepad:

Code:

@ECHO OFF
dir /a/b c:\windows\junction.exe >c:\log.txt 2>&1
junction -s c:\>>c:\log.txt
echo.End of Scan >>c:\log.txt
notepad c:\log.txt

Go to the File menu at the top of the Notepad
Select: Save As...
In the prompt that appears, save in: Desktop
File name: look.bat
Save as type: All files
Click: Save
Close Notepad.

Locate look.bat on the Desktop.
Right-click and select: Run as Administrator
Wait until Notepad opens with a report.
Please provide the content of log.txt in your reply.

Note: There is information that we need to obtain before making any attempt to uninstall MSE!!
If there are reparse points on its files, there is no point in trying to uninstall!!

brato92,

ZeroAccess was removed, What we are dealing with is the damage it has done to Microsoft Security Essentials.

Need to prepare repair instructions for you to use. We may be successful, or we may not.

MSE is not an easy program to repair, and as long as there are symbolic links present, we cannot force the issue, as we can damage the system or make it unbootable.