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07 Jun 2013 | #11 |
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Please run a scan with your AntiVirus (AVG) program, and post back on whether it is identifying any malware.
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07 Jun 2013 | #12 |
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I ran the AVG scan and it found 3 threats and removed them. There was a Trojan Horse dropper and 2 Trojan Horse Backdoors
I've noticed my Windows update settings are turned off and I can't turn them back on. |
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07 Jun 2013 | #13 |
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ClarenceA
See if this will help Copy these .reg files to your desktop . Right click on the file and choose merge and click Ok . After you merged both of the files restart the PC . Then try to run Windows Updates Windows Updates : ![]() ![]() Run another scan of Farbar Service Scanner ( FSS ) and upload the new FSS.txt log |
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07 Jun 2013 | #14 |
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The windows update works now. Here's the latest log...FSS2.txt
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07 Jun 2013 | #15 |
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That's good . Lets wait until cottonball has other things for you to do .
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08 Jun 2013 | #16 |
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These are 2 programs that get rid of Adware/Junkware and will help your cleanup effort:
![]() Save to the Desktop. Close all open programs. To run the program, right-click AdwCleaner.exe and select: Run as Administrator Click on Delete and confirm the prompt. After the program finishes, the computer is restarted. A text file report opens after the restart. Please attach the content of the C:\AdwCleaner[S1].txt in your reply. ![]() Save to the Desktop. Make sure you temporarily disable your AntiVirus, Firewall, and any other AntiSpyware applications. These programs may interfere with the running of JRT. Info: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides Right-click JRT.exe and select: Run as Administrator The tool opens and starts scanning the system. Please be patient as this can take a while... When done, a report, JRT.txt is saved on the Desktop. Please post the contents of JRT.txt in your reply. |
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08 Jun 2013 | #17 |
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Here are the logs....[ATTACH]JRT.txt[/ATTACH]
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08 Jun 2013 | #18 |
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Those programs took care of a bundle.
Let’s check the Security status with the following... Download Security Check: http://screen317.spywareinfoforum.org/ Save to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside the black box. When done, a Notepad report opens automatically, called: checkup.txt Please post the checkup.txt in your reply. (Please do not take any corrective actions!) |
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09 Jun 2013 | #19 |
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Here is the latest log...
Results of screen317's Security Check version 0.99.64 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 10 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! AVG AntiVirus Free Edition 2013 Antivirus up to date! `````````Anti-malware/Other Utilities Check:````````` Java(TM) 6 Update 37 Java version out of Date! Adobe Flash Player 11.7.700.202 Adobe Reader 10.1.7 Adobe Reader out of Date! ````````Process Check: objlist.exe by Laurent```````` AVG avgwdsvc.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 2% ````````````````````End of Log`````````````````````` |
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09 Jun 2013 | #20 |
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ClarenceA,
![]() Uncheck any toolbar and/or software offered with the Java update. The Java Quick Starter (JQS.exe) that comes along adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to: Start > Control Panel > Java > Advanced > Miscellaneous Uncheck the box for: Java Quick Starter Click OK and restart your computer. Next, please remove any old Java version and its remnants... Download JavaRa: http://download.thewebatom.net/4eeb2b43dbb4b/JavaRa-1.16-16-12-11.zip Save to the Desktop and unzip it. Right click on JavaRa.exe, and select: Run As Administrator Choose the language of your choice and click: Select Click: Remove Older Versions Accept any prompts as they appear. ![]() After installing the latest Adobe Reader, uninstall all previous versions (if present). Unless you want the program installed, uncheck the box: Also Download Adobe Photoshop® Album Starter Edition Alternatively, you can uninstall Adobe Reader, and Download Foxit Reader 6.0.3.0524 - FileHippo.com It is a smaller file to download and uses a lot less resources than Adobe Reader. When installing FoxitReader, make sure to uncheck any pre-checked toolbar, or any other offer. When done with the above, please update as to whether you still have malware problems. |
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