Windows 7: Need to remove Trojan Generic29.AJGE

Please run a scan with your AntiVirus (AVG) program, and post back on whether it is identifying any malware.

I ran the AVG scan and it found 3 threats and removed them. There was a Trojan Horse dropper and 2 Trojan Horse Backdoors

I've noticed my Windows update settings are turned off and I can't turn them back on.

ClarenceA

See if this will help

Copy these .reg files to your desktop . Right click on the file and choose merge and click Ok . After you merged both of the files restart the PC . Then try to run Windows Updates

Windows Updates :

http://download.bleepingcomputer.com...7/wuauserv.reg

http://download.bleepingcomputer.com...ces/7/BITS.reg

Run another scan of Farbar Service Scanner ( FSS ) and upload the new FSS.txt log

The windows update works now. Here's the latest log...FSS2.txt

That's good . Lets wait until cottonball has other things for you to do .

These are 2 programs that get rid of Adware/Junkware and will help your cleanup effort:


Please go to the AdwCleaner Download
Save to the Desktop.


Close all open programs.
To run the program, right-click AdwCleaner.exe and select: Run as Administrator


Click on Delete and confirm the prompt.


After the program finishes, the computer is restarted.

A text file report opens after the restart.

Please attach the content of the C:\AdwCleaner[S1].txt in your reply.



Also use the Junkware Removal Tool Download
Save to the Desktop.

Make sure you temporarily disable your AntiVirus, Firewall, and any other AntiSpyware applications.
These programs may interfere with the running of JRT.
Info: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides


Right-click JRT.exe and select: Run as Administrator

The tool opens and starts scanning the system. Please be patient as this can take a while...


When done, a report, JRT.txt is saved on the Desktop.

Please post the contents of JRT.txt in your reply.

Here are the logs....[ATTACH]JRT.txt[/ATTACH]

Those programs took care of a bundle.

Let’s check the Security status with the following...

Download Security Check:
http://screen317.spywareinfoforum.org/
Save to your Desktop.

Double-click SecurityCheck.exe

Follow the onscreen instructions inside the black box.

When done, a Notepad report opens automatically, called: checkup.txt

Please post the checkup.txt in your reply.

(Please do not take any corrective actions!)

Here is the latest log...

Results of screen317's Security Check version 0.99.64
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG AntiVirus Free Edition 2013
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java(TM) 6 Update 37
Java version out of Date!
Adobe Flash Player 11.7.700.202
Adobe Reader 10.1.7 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
AVG avgwdsvc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````

ClarenceA,

Please Verify Java Version
Uncheck any toolbar and/or software offered with the Java update.


The Java Quick Starter (JQS.exe) that comes along adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to:
Start > Control Panel > Java > Advanced > Miscellaneous
Uncheck the box for: Java Quick Starter
Click OK and restart your computer.


Next, please remove any old Java version and its remnants...
Download JavaRa:
http://download.thewebatom.net/4eeb2b43dbb4b/JavaRa-1.16-16-12-11.zip
Save to the Desktop and unzip it.


Right click on JavaRa.exe, and select: Run As Administrator
Choose the language of your choice and click: Select
Click: Remove Older Versions
Accept any prompts as they appear.





Adobe - Adobe Reader download - All versions
After installing the latest Adobe Reader, uninstall all previous versions (if present).

Unless you want the program installed, uncheck the box: Also Download Adobe Photoshop® Album Starter Edition


Alternatively, you can uninstall Adobe Reader, and Download Foxit Reader 6.0.3.0524 - FileHippo.com
It is a smaller file to download and uses a lot less resources than Adobe Reader.


When installing FoxitReader, make sure to uncheck any pre-checked toolbar, or any other offer.


When done with the above, please update as to whether you still have malware problems.