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Windows 7: Cannot download from IE9 or open windows defender

09 Jun 2013   #21
razzledazzle94

Windows 7 Home Premium 64bit
 
 

this was the method I tried before but after clicking upload it told me the log exceeded the file size limit. the file is about 16mb but it said there was a 2mb limit


My System SpecsSystem Spec
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09 Jun 2013   #22
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Can you do a prnt scrn of the MSE quarantine tab ?
My System SpecsSystem Spec
09 Jun 2013   #23
razzledazzle94

Windows 7 Home Premium 64bit
 
 

here is the quarantined items page and the error I get when trying to remove them


Attached Thumbnails
Cannot download from IE9 or open windows defender-quarantined-items.png   Cannot download from IE9 or open windows defender-error-message.png  
My System SpecsSystem Spec
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09 Jun 2013   #24
cottonball

Windows 7 Home Premium
 
 

Please run the Farbar Recovery Scan Tool once again, and provide the FRST.txt in your reply.
My System SpecsSystem Spec
09 Jun 2013   #25
cottonball

Windows 7 Home Premium
 
 

Also run the Farbar Service Scanner like you did before, and post its FSS.txt report.


On the MSE History tab captured...

Check one of the files (box on the left) and click: Remove
Do each, one at a time, same as above.
What happens?

If the above does not work, place a check to the left of each file
Now, go to the Settings tab
On the left panel, select: Advanced
Check: Remove Quarantined files, and select after: 1 day
Click: Save changes

Wait 24 hours (or a few minutes longer), and check the History tab once again. Are the files gone?

Also you can check this folder to find Quarantined items:
C:\ProgramData\Microsoft\Microsoft Antimalware\Quarantine

In any event, files in Quarantine pose no threat. The point of Quarantine is to allow you to restore an item that was falsely identified as a threat or that you are willing to risk due to the importance of the quarantined item.

Deleting detected history has NO effect on scans. It is just a report.
My System SpecsSystem Spec
10 Jun 2013   #26
razzledazzle94

Windows 7 Home Premium 64bit
 
 

okay so here are the new FRST and FSS results. And when I try to save changes on MSE it comes up with the same error message as when I try to remove the Trojan. obviously I know as you said, once its quarantined then it is no harm but its just a bit worrying that I don't have full control over MSE.


Attached Files
File Type: txt FRST.txt (34.2 KB, 8 views)
File Type: txt FSS.txt (2.5 KB, 7 views)
My System SpecsSystem Spec
10 Jun 2013   #27
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Get rid of the adware on your computer ....
Download AdWareCleaner AdwCleaner Download to your desktop
1.Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
2.Click on Delete button.
3.Confirm each time with OK.
4.Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
My System SpecsSystem Spec
10 Jun 2013   #28
cottonball

Windows 7 Home Premium
 
 

razzledazzle94,

Let's merge a missing key into the Registry:

Please open Notepad by pressing the Windows key and the R key at the same time.
In the Open area, type: notepad
Copy and paste all the text inside the code box below to Notepad:

Code:
Windows Registry Editor Version 5.00
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}]
"AutoStart"=""
In Notepad, go to File > Save As
Save the file to: Desktop
Save the file as: fixacs.reg
Save type as needs set to: All files

On the Desktop, double-click: fixacs.reg
When a box pops up, click: Yes
Confirm the key was added to the Registry
Click: OK

Restart the computer.

On the Desktop, right click fixacs.reg, and select: Delete
Also empty the Recycle Bin.


Now, press the Windows key and the R key at the same time.
In the Open area, type: services.msc

In the Services console, make sure Security Center is there, and:
Startup Type is set to: Automatic (Delayed Start)
Service Status is set to: Started

When done, please run the Farbar Service Scanner once again, and post its FSS.txt report.

Need to be out for a while. Will be back later.
My System SpecsSystem Spec
10 Jun 2013   #29
cottonball

Windows 7 Home Premium
 
 

razzledazzle94,

Quote:
...its just a bit worrying that I don't have full control over MSE
That is understandable.

Please run AdWCleaner as requested by Jacee. That will take care of all sorts of "stuff".


Then, let's uninstall Microsoft Security Essentials (MSE), and download it anew...

Please right-click the TaskBar at the bottom of the screen, and select: Start Task Manager

To end the MSE process, do the following:

In Task Manager, click the Process tab.
Find the following process: msseces.exe
Right-click the entry, and click: End Process
If a prompt appears, confirm the action.

Next stop and disable the MSE service...

Go to Start > All Programs > Accessories
Find the Command Prompt, right-click it, and select: Run as Administrator

At the Command Prompt, type (or copy/paste with the mouse) the following: net stop msmpsvc
Press: Enter

Do the same as above for: sc config msmpsvc start= disabled
Press: Enter

Last, at the Command Prompt, type: exit
Press: Enter


Next, see if you can uninstall MSE from Control Panel > All Programs > Uninstall Programs
It should be listed as Microsoft Security Essentials.


If you cannot uninstall from Uninstall Programs, use Microsoft Fix It 50692:
How to manually uninstall Microsoft Security Essentials 2.0.1963 if you cannot uninstall it by using the Add or Remove Programs item
Go to: Fix it for me


When done, see if you can Download Microsoft Security Essentials from Official Microsoft Download Center


If you have any problems along the way, please post whatever they are.
My System SpecsSystem Spec
11 Jun 2013   #30
razzledazzle94

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Get rid of the adware on your computer ....
Download AdWareCleaner AdwCleaner Download to your desktop
1.Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
2.Click on Delete button.
3.Confirm each time with OK.
4.Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
here is the file (thanks for your help by the way)


Attached Files
File Type: txt AdwCleaner[S1].txt (8.1 KB, 3 views)
My System SpecsSystem Spec
Reply

 Cannot download from IE9 or open windows defender




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