cant download fixes from microsoft

Your working on infected machine now? If so download ESETSirefefCleaner and run it. As explained in post #5. It's only 313kB! Maybe the tools VISTAKING told about aren't needed in this case(?)

Kaktussoft,

No offense intended, but, there are different methods of removing malware.

You can do so in the blind, and have programs remove whatever, or you can do so with one-to-one support.

One-to-one support is what VistaKing is providing, specifically identifying what has gone amiss, and then repairing it.

The tools VK requested xelateg to use will readily identify what is present in the system, and, from there, will take appropriate action.

:)

Download BOTH programs on a working PC so you could run both of the programs on the non working PC

64-Bit Version OS Farbar Recovery Scan Tool x64

and 64-Bit Version OS and 32-Bit Version OS Farbar Service Scanner

Save both onto a USB Flash drive

You should have FRST64.exe and FSS.exe on your USB Flash drive

To run FRST64.exe

• Place file onto your desktop by dragging it from the USB flash drive to your desktop
• Right-click on FRST64.exe choose
• When the tool opens click Yes to disclaimer.
• Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file and creates another file called Addition.txt
FRST.txt and Addition.txt will be on the desktop
Upload FRST.txt and Addition.txt with your reply

To run FSS.exe
Place file onto your desktop by dragging it from the USB flash drive to your desktop
Right-click on FSS.exe choose
Place a check next to the following options

• Internet Services
• Windows Firewall
• System Restore
• Security Center
• Windows Update
• Windows Defender

Press: Scan

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

How to Upload a file

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

Download those two programs onto the desktop .

Uninstall both of the Delta toolbars .

Restart the PC

Then run these programs

• AdwCleaner
• Junkware Removal Tool

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose Run as administrator

Click the Search button

Upload the AdwCleaner[Rn].txt in your reply.

   Note

The log file is at C:\AdwCleaner[Rn].txt

Download Junkware Removal Tool

Drag JRT.exe to your Desktop
Right-click JRT.exe and click on
Upload the JRT.txt log with your reply

Good job

Now run AdwCleaner once more


Run the Delete

Close all open programs.

To run the program, right-click AdwCleaner.exe and select Run as administrator

Click on Delete and confirm the prompt.

After it finishes, the computer is restarted.

Upload the log saved at C:\AdwCleaner[S1].txt