![]() |
|
02 Jul 2013 | #1 |
|
MSSE - Unable to Uninstall Issue
HELP!!!
I have a user that has done something to corrupt his machine ... specifically his MSSE installation as well as his PC can no longer save or run downloads from IE10. Dell something Win7 Pro 64-bit I have seen/read this thread ... Microsoft Security Essentials Problem However I see much of that instruction is specific to that user's PC ... can someone help me out here?? |
My System Specs![]() |
. |
|
02 Jul 2013 | #2 |
|
rogerrealsen,
![]() Select the 64-bit version. Save it to your Desktop. Double-click the downloaded file to run it. When the tool opens click Yes to the disclaimer. Press the Scan button. FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop). Please provide the FRST.txt in your reply. <<--- The first time the tool is run, it also makes another log: Addition.txt Also post the: Addition.txt in your reply. <<--- ![]() Save to the Desktop
|
My System Specs![]() |
02 Jul 2013 | #3 |
|
FRST logs ...
Here are the logs ... from step 1
|
My System Specs![]() |
. |
|
02 Jul 2013 | #4 |
|
FSS log
Here is the FSS log
|
My System Specs![]() |
03 Jul 2013 | #5 |
|
rogerrealsen,
The computer in question has been infected with ZeroAccess, and it can damage Microsoft Security Essentials as well as Windows Defender. Need to go out for a while, but will get back here later on this afternoon. Please do not engage in running any programs on the machine. It may make the state of its condition worse, rather than better. Thank you for your patience. |
My System Specs![]() |
03 Jul 2013 | #6 |
|
rogerrealsen,
Please do the following... Open Notepad (Start > All Programs > Accessories > Notepad) Copy/paste all the contents inside the quote box below to Notepad (do not copy the word 'Quote'). Save it on the Desktop as: fixlist.txt Quote:
start
Quote:
HKLM\...\Run: [] [x]
HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] ATTENTION! ====> ZeroAccess SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = Toolbar: HKCU -No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File Toolbar: HKCU -No Name - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File Toolbar: HKCU -No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - No File C:\$Recycle.Bin\S-1-5-21-4005018724-1160059617-1034603593-1136\$65a11fca10f08648c4aabb308dea3280 C:\$Recycle.Bin\S-1-5-18\$65a11fca10f08648c4aabb308dea3280 DeleteJunctionsIndirectory: C:\Program Files\Windows Defender DeleteJunctionsIndirectory: C:\Program Files\Microsoft Security Client end Run FRST again, but this time press the Fix button just once, and wait. FRST should reboot once to finish removing ZeroAccess. When done, the tool makes a log on the Desktop. This time it is called: Fixlog.txt Please post Fixlog.txt in your reply. |
My System Specs![]() |
03 Jul 2013 | #7 |
|
Fixlog
Here is the FIXLOG
|
My System Specs![]() |
03 Jul 2013 | #8 |
|
Will wait for next tip, suggestions, help fix ... thanks
|
My System Specs![]() |
03 Jul 2013 | #9 |
|
rogerrealsen,
Glad you figured out what to do with the Fixlist...could not get a set of double quotes to go away. No clue as to what is wrong. Now the Font size does not want to adjust!! Oh well!! ![]() System Restore Point - Create Select: Option Two ![]() http://kb.eset.com/library/ESET/KB%2...icesRepair.exe Save to the Desktop. Double-click and run the downloaded file. When the program runs, a prompt appears asking if you want to proceed. Click: Yes When the Services routine is Completed, you are asked to Reboot. Click Yes to allow the reboot. The tool creates a folder named CC Support on the Desktop. Please provide the CC Support\Logs\SvcRepair.txt in your reply. ![]() Thanks! ![]() |
My System Specs![]() |
03 Jul 2013 | #10 |
|
Also, is the infected computer runing a 64-bit system, or a 32-bit?
Rather confused on that...below your name 64-bit shows, but, the reports show x86 (32-bit) |
My System Specs![]() |
![]() |
Thread Tools | |
Similar help and support threads | ||||
Thread | Forum | |||
Unable to uninstall Far Cry 1 My friend installed Fary Cry for me and I don't really like it so I'm trying to uninstall it but I cant seem to find the uninstaller in "Add/Remove" window in control panel and I can't find an uninstaller in any of the folders. Any help is much appreciated, Thanks in advance. EDIT: Turns out... |
Gaming | |||
unable to uninstall hi.. i m using window 7 64 bit. i m unable to uninstall the program(dirt 3) as by mistake i deleted its installed files from program files folder. now its shows error when i tries to uninstall it from control panel. what to do to uninstall this from there????? |
Gaming | |||
unable to uninstall When I restored my Win7 64bit.. after that I was unable to uninstall game what I had uninstalled long time ago... I get somekind error when I try.. well here isnt any folder of that game on my HDD.. but still my win7 shows like I have that game still installed on PC... anyway to remove it? |
Software | |||
Unable to Uninstall a Program I have completely converted both my laptop and desktop from xp to Windows 7 Home Premium. The conversions went smoothly and Easy Transfer certainly helped. However there is one remaining problem I can't seem to solve. On my desktop, I installed Great Games Product's Bridge Baron and included... |
Software | |||
MSSE Finds the Wilds! One thumb up for MS Security Essentials in early tests More Sounds awesome so far, well, I wasn't really expecting heuristics detection in it, so I'm not so disappointed by that. Anyone have any good detection stories yet? |
News |
Our Sites |
Site Links |
About Us |
Find Us |
Windows 7 Forums is an independent web site and has not been authorized,
sponsored, or otherwise approved by Microsoft Corporation.
"Windows 7" and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd All times are GMT -5. The time now is 13:54. |
![]() ![]() ![]() ![]() ![]() |