microsoft security essentials not working and windows update error

Hi graphic333 welcome to SevenForums

Download the two programs below

Run Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

   Note

The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt

Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop



Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place file into your desktop

Place a check mark next to the following options

• ⬜ Internet Services
• ⬜ Windows Firewall
• ⬜ System Restore
• ⬜ Security Center
• ⬜ Windows Update
• ⬜ Windows Defender

Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

Open notepad. Inside notepad paste the highlighted items below


start
HKLM\...\Run: [MSC] - "c:\Program Files\Microsoft Security Client\mssecex.exe" -hide -runkey [x] <===== ATTENTION (File name is altered)
Winlogon\Notify\WB: C:\PROGRA~2\Stardock\OBJECT~1\WINDOW~1\fast64.dll [X]
HKCU\...\Run: [DeskSpace] - C:\Users\phoenix\AppData\Roaming\DeskSpace\deskspace.exe [x]
HKCU\...\Run: [AdobeBridge] - [x]
HKCU\...\Run: [Akamai NetSession Interface] - "C:\Users\phoenix\AppData\Local\Akamai\netsession_win.exe" [x]
HKLM-x32\...\Run: [Conime] - %windir%\system32\conime.exe [x]
HKLM-x32\...\Run: [] - [x]
AppInit_DLLs: [0 ] ()
AppInit_DLLs-x32: c:\progra~3\browse~1\25976~1.107\{c16c1~1\mngr.dll c:\progra~3\browse~1\25911~1.18\{c16c1~1\mngr.dll [0 ] ()
URLSearchHook: (No Name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - No File
URLSearchHook: (No Name) - {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - No File
Toolbar: HKLM-x32 - No Name - {98889811-442D-49dd-99D7-DC866BE87DBC} - No File
Toolbar: HKCU - No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
Toolbar: HKCU - No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
Toolbar: HKCU - No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - No File
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - No File
Filter: application/xhtml+xml - {32F66A26-7614-11D4-BD11-00104BD3F987} - No File
Filter: application/xhtml+xml; charset=iso-8859-1 - {32F66A26-7614-11D4-BD11-00104BD3F987} - No File
Filter: application/xhtml+xml; charset=utf-8 - {32F66A26-7614-11D4-BD11-00104BD3F987} - No File
Filter: text/xml; charset=iso-8859-1 - {32F66A26-7614-11D4-BD11-00104BD3F987} - No File
Filter: text/xml; charset=utf-8 - {32F66A26-7614-11D4-BD11-00104BD3F987} - No File
Winsock: Catalog5 01 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Winsock: Catalog5 07 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
Winsock: Catalog5-x64 01 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Winsock: Catalog5-x64 07 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
cmd: netsh winsock reset
cmd: ipconfig /flushdns
FF Plugin-x32: @pandonetworks.com/PandoWebPlugin - C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll No File
FF Plugin HKCU: wacom.com/WacomTabletPlugin - C:\Program Files (x86)\TabletPlugins\npWacomTabletPlugin.dll No File
ZeroAccess:
C:\Windows\Installer\{44723464-d4ce-4ef0-77ce-7ef4d55fc90c}
DeleteJunctionsIndirectory: C:\Program Files\Windows Defender
DeleteJunctionsIndirectory: C:\Program Files\Microsoft Security Client
Unlock: C:\Program Files\Microsoft Security Client
Unlock: C:\Program Files (x86)\Microsoft Security Client
end


Click on File select Save As
Location to save file : Desktop
File Name: Fixlist.txt
Save as type : All Files

Click on the Save button

Open FRST64.exe again and this time click on the [FIX] button once complete . Restart your PC . You will have a log called Fixlog.txt upload the log with your reply .

Open Notepad . Inside notepad paste the highlighted text below



Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}]
"AutoStart"=""


Click on File select Save As

File Name : ActionCenterIcon.reg

Save as type: All Files

and save it to your Desktop .


Right click the ActionCenterIcon.reg file and Select Merge and then reboot your machine


Run these two programs

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.



Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file

Restart the PC before you run RogueKiller

RogueKiller for 32bit <==== Download Link

RogueKiller for 64bit <==== Download Link

Click on one of the links above that goes with your Windows 7 bit versions

Save to the Desktop.

Close all windows and browsers

Right click on and choose

Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.

Open notepad . Inside notepad paste the highlighted text below


@echo off
sc config MpsSvc start= auto
sc start MpsSvc
exit


Click on File select Save As
Location to save to : Desktop
File name: RestoreWindowsFirewallWin7.bat
Save as type : All Files

Click on Save button

On the desktop right click on RestoreWindowsFirewallWin7.bat select once its done restart the PC .

   Note

The command prompt will close on its own

ok

I missed the rogue kill step and did the restorewindowsfirewall step first by careless mistake.

Should I right click restorewindowsfirwwall7 again after I have done the roadkill step, do you think?

ok attached....should I run restorewin again??

Also should I delete these that came up in Rogue Killer? see attached