My computer is a mess.

naranj4 · 05 Aug 2013

Ok, so for the past years my computer has been working fine. Until today, and so many problems all at once. When i started my computer up because the power had to be turned off for a couple of minutes this black screen popped up saying : " Checking file system on C: the type of the file system is NTFS. Cannot open volume for direct access. windows has finished checking the disk. ...... " I've been googling how to fix it, and nothing works.

Then comes my whole internet, the wifi is working perfectly fine, but when it comes to the computer it says that their are no connections. When i hover over the little computers in the right corner it says "the dependency service or group failed to start" I've also googled this, and nothing.

also you know the usual look for windows, how it's blue, and start button is round well not on my computer, it's all white. And the start button is a square. I've tried fixing it and nothing. I'm not sure if it has to do with either of my other problems.

But can someone help ? I've literally tried so many things and nothing seems to work.

gregrocker · 05 Aug 2013

Work through these same steps for Troubleshooting Windows 7 Failure to Start.

You need to check for infection before attempting repairs as it may not repair if infected. The steps will show you how to do all of this from boot using the Win7 bootable installer or System Repair Disk.

If you don't have the installer it is provided in tutorial.

VistaKing · 05 Aug 2013

�� FRST AND FSS TOOL ��

Download both of the programs below and save it to your flash drive on a computer that could download . Drag both of the apps to your desktop to Run the two programs on the PC you're having an issue with .

Farbar Recovery Scan Tool

32-bit Version OS

http://download.bleepingcomputer.com/farbar/FRST.exe
Right click on FRST.exe and choose

64-Bit Version OS

http://download.bleepingcomputer.com/farbar/FRST64.exe
Right click on FRST64.exe and choose

When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file

Note

The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt

Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

Farbar Service Scanner
Click here

Downloading Farbar Service Scanner to DOWNLOAD

Right click on FSS.exe and choose

Place a check next to the following options
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender

Press: Scan

Note

All three text files FRST.txt , Additional.txt , and FSS.txt will be located inside your flash drive

How To Upload a File(s)
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
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naranj4 · 06 Aug 2013

Done.

VistaKing · 06 Aug 2013

Run these two Programs then Rerun FRST.exe and upload a new FRST.txt log

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.

Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt

Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file

naranj4 · 06 Aug 2013

ok. done

VistaKing · 07 Aug 2013

Open Notepad. Inside Notepad paste the highligted text below

start
HKCU Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot% <====== ATTENTION
HKCU Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir% <====== ATTENTION
HKU\Guest\...\Run: [EPSON NX110 Series] - C:\Users\Guest\AppData\Local\Temp\E_SF73A.tmp [120 2009-10-23] () <===== ATTENTION
AppInit_DLLs: [0 ] ()
URLSearchHook: ATTENTION ==> Default URLSearchHook is missing.
C:\Users\Guest\AppData\Local\Temp\E_SF73A.tmp
C:\ProgramData\hash.dat
C:\Users\Users\install.exe
end

Click on File select Save As

Save to : Desktop

File Name : Fixlist.txt

Save as type : All files

Click on Save button .

Launch FRST.exe and click on the Fix button once done it will create a new log called Fixlog.txt on your Desktop . upload Fixlog.txt with your reply

Then

Run

Malwarebytes

Download Link

MalwareBytes

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )

Update the definitions and do a full scan

On the Scanner tab:
Make sure the "Perform Full Scan" option is selected.
Then click on the Scan button.

If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.

The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.

When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".

Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.

Make sure that everything is checked, and click Remove Selected.

When removal is completed, a log report will open in Notepad.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

Copy and paste the contents of that report in your next reply and exit MBAM.

Log looks like this : mbam-log-yyyy-mm-dd

Log located : C:\Users\{Your UserName}\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs or C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs