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#1
Computer won't boot after using Defender offline
Well, it seems this is a common problem. I'm mildly tech savvy, but this has me beat.
Kid's college computer got Alureon, ran Defender Offline from a USB which appeared to work to remove the virus, but now it's in the start cycle of black and white Acer screen, a quick flash from a blue screen, repeats this once or twice more, then into the system repair and then recovery. None of these worked. Trying not to do a total factory reset due to college things saved. No Windows discs. We were sure to reset the BIOS for the hard drive to boot first after using the Defender USB.
The (previously, I hope) infected computer is an Acer Win7 home premium 64 bit. Clean computer is a Vista home premium 32 bit which appears to have issues downloading some 64 bit things to a USB because it's "not compatible".
School starts again in a few days and we REALLY cannot afford the expense of a new laptop suddenly if I can get around this somehow. I'm not a super tech person but I can follow instructions! Any help on where to start is much appreciated, and I apologize in advance for much of my tech ignorance.