New
#41
ducat1base,
At this point we are beating a dead horse, and any attempt to continue working with the SD card is futile.
So, please remove the SD card or any USB pen drive from the laptop, and let's work on making sure the laptop is clean. Once that happens, there may be other options in the data recovery area, and someone like jumanji can guide you through it.
So, please press on, close all windows and browsers, and run RogueKiller again.
Right-click and select: Run as Administrator
At the program console, wait for the Prescan to finish. (Under Status, it says: Prescan finished.)
Press: SCAN
When done, a report opens on the Desktop: RKreport.txt
Please provide the new RKreport.txt (Mode: Scan) in your reply.
Next, follow up with Malwarebytes Anti-Malware
Right-click the program and select: Run as Administrator
If an update is found, the program automatically updates itself.
At the program console, on the Scanner tab, and select: Perform Full Scan
Next, click on the Scan button.
When the Malwarebytes scan is completed, click on: Show Results
When presented with a screen showing the malware detected, make sure everything is Checked, and click on: Remove Selected
When removal is completed, a report opens in Notepad.
Please copy/paste the entire contents of the MBAM report in your reply.
Note: If MBAM encounters a file that is difficult to remove, you are asked to reboot the computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) prevents MBAM from removing all the malware.