I have enabled the 'Administrator' account. Now, when I boot my computer it takes me to the log in screen (instead of bypassing it and going right to my account called 'user') with only one option, 'Administrator'. I can log into it just fine, it's what I'm using to reply right now as I can't find a visible way to access my 'user' account. What would the next step be from here?
Run TDSSKILLER on the builtin account then run ESET online scanner on the Administrator account .
Correct the built-in Administrator account is Administrator. Login to that account . To run tdsskiller and the other tools on the previous post
Also, from the built in Administrator account, click start and type in run in the search box and press enter. Then type in "Control Userpasswords2" in the run box (it may be Control Useraccounts2, I'm not sure, and switch your account to Admin from there :)
I ran TDSSKiller, and was running ESET last night when my computer hibernated. I've changed the power settings to not hibernate, and am running ESET again. I will update with the log when it finishes.
Thank you for the advice! I had tried that previously under my 'user' account, but since I had lost my 'Administrator' privileges, I was unable to change the account type. Something I found odd was that the account type before I switched it back to 'Administrator' was 'HelpLibraryUpdaters'. However, I successfully changed the account type back to 'Administrator.
The scan finished, and only found one infection.
ESET scan results.txt
I've attached the results of the TDSSKiller scan for the fun of it.
Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
Now run Repair_Windows.exe by right clicking and select)
Now select the Start Repairs tab.
The click the Start button.
Create a System Restore point if prompted.
On the next screen, click the Unselect All button to first deselect all repairs.
Now select the following repair options:
◻ Reset Registry Permissions
◻ Reset File Permissions
◻ Register System Files
◻ Repair WMI
◻ Repair Windows Firewall
◻ Remove Policies Set By Infections
◻ Repair Winsock & DNS Cache
◻ Repair Proxy Settings
◻ Repair Windows Updates
◻ Set Windows Services To Default Startup
Now on the lower right side check the box to Restart/Shutdown System When Finished
Then make sure the Restart System radio button is enabled.
Shutdown any other programs that you are running now before continuing.
Now click the Start button.
Be patient while the tool repairs the selected items.
It should reboot automatically when finished.
My computer just rebooted so I'm assuming everything worked correctly as I left it running while I ran a couple errands. In case it matters (I figured it didn't) I ran Windows Repair in the 'hidden' Administrator account. My computer is really getting fixed/cleaned up!
What should I be doing next?
Thanks once again, amazing support.
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