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No BSODs so far, I had some trouble with ransomware earlier but I did a System Restore that cleared it up I think.
And here are the attachments you requested.
No BSODs so far, I had some trouble with ransomware earlier but I did a System Restore that cleared it up I think.
And here are the attachments you requested.
Did this happen while you have been working on your issues with me?I had some trouble with ransomware earlier...
What exactly happened?
Yes, but it was unrelated I'm sure.
I allowed someone to use the laptop for something and after visiting some website an FBI virus installed itself on my computer and prevented me from doing anything. I apologize for not mentioning this, I hope this doesn't affect what you've helped me do so far.
Hard telling, but we cannot take any chances......hope this doesn't affect what you've helped me do so far
Please do the following:
(You may want to print these instructions, so they are available to follow.)
Load a USB flash drive with HitmanPro.Kickstart as follows...
Note: the contents of the USB flash drive are erased during this process!
Use a clean (non-infected) computer, and download:
HitmanPro.Kickstart - Anti ransomware, politievirus, bundestrojaner, Reveton, BKA, GVU - SurfRight
Under Download (on the right) select the program applicable to the infected system: 64-bit or 32-bit
When HitmanPro opens, click the KickStart icon at the bottom of the screen.
Plug in the USB flash drive.
When the USB flash drive is detected, a selection screen is presented.
Select the USB flash drive from the choices, and press: Install Kickstart
A warning that all contents of the selected flash drive will erase is presented.
Press: Yes
As the HitmanPro.Kickstart files are loaded, a progress indicator is shown on the screen.
Once the process is completed a screen is presented with the contents of HitmanPro.Kickstart
Remove the USB flash drive from the clean computer and press: Close
Now, with the problem computer shut down, plug the USB flash drive into a USB port, and turn on the power.
When the computer starts, press the key that brings up the Boot Menu. (On some machines its F12, F10, or F2)
From there, select to boot from the USB drive. (It may say 'Removable Drive' in the options.)
Info: How to Remove Ransomware - Select Real Security
Once you select the USB flash drive to boot from, press: Enter
A KickStart prompt with USB boot options appears.
Select: 1 (Bypass the Master Boot Record (Default))
The system continues to boot from the hard drive and starts Windows.
If you get a message stating that Windows failed to start, etc., just select: Start Windows Normally
When Windows boots, you either get a logon screen, or the Desktop is started.
If you see a logon screen with your User name, logon with it.
In the next prompt, to start the program without installing to the local hard disk, select the option to do: One-time scan to check the computer
To start scanning for malware press: Next
If malware is detected, the program's Scan Results shows what malware is present on the system.
Select Next to quarantine the malware into a secure storage where it can no longer start.
At the next screen, activate the 30-day free license.
After successful activation (30 days), press: Next
A screen indicating that the malware was successfully disabled or removed is presented.
Press: Next
To obtain a report of the scan results, press: Save log
Save the Notepad log!!
It has a name such as: HitmanPro_xxxxxxxx_xxxx
Remove the USB drive, and press: Reboot
If no malware is found, press: Close
After HitmanPro.Kickstart is done, you should be back into normal Windows.
Please post the HitmanPro log in your reply.
I apologize for my late response, I got jammed up with work. Here is the log.
I would suggest that you uninstall Java and see if you can live without it.
If you must have it installed, then at least use the latest (safest?) version.
The versions that you have...
Java 7 Update 11 (x32 Version: 7.0.110)
Java Auto Updater (x32 Version: 2.1.9.0)
Java(TM) 6 Update 31 (x32 Version: 6.0.310)
JavaFX 2.1.1 (x32 Version: 2.1.1) <<< I doubt that you need this
...are way out of date.
You might want to read the bottom part of this post... and maybe this one too.
kyle7282,
My apology for the delay.
Have not forgotten you. There are a couple of entries in the HitmanPro report that are of concern.
Checking on them, and will get back with you as soon as possible.
Thanks for your patience.
kyle7282,
When you ran HitmanPro.Kickstart, did you follow these steps below, and the program indicated the malware was successfully disabled or removed?
In any event, please do the following:If malware is detected, the program's Scan Results shows what malware is present on the system.
Select Next to quarantine the malware into a secure storage where it can no longer start.
At the next screen, activate the 30-day free license.
After successful activation (30 days), press: Next
A screen indicating that the malware was successfully disabled or removed is presented.
Please go to the Farbar Recovery Scan Tool Download
Get an updated copy of the program.
Select the version that applies to your system.
This time, save it to your Desktop.
Double-click the downloaded file to run it.
When the tool opens click Yes to the disclaimer.
Under Optional Scan check the option: List BCD
Press the Scan button.
FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply.
From what I recall it disabled the malware, but I'm not quite sure as it was a few days ago. I apologize for that
OK, let's press on...
Please run HijackThis, Scan, check box for the following:
R3 - URLSearchHook: (no name) - {cce665dd-f6dd-4808-968e-eaec971f70ef} - (no file)
O4 - HKCU\..\Run: [TempKeyedkfjsAdobe] C:\Adobe\rjNeY7PVTgjf\Loerijfsdantilib.exe
O4 - HKCU\..\Run: [JgDsClTqzA] C:\Users\Keenan\AppData\Roaming\iexplorer.exe
Select: Fix checked
Next, search for, and remove the following files:
C:\Adobe\rjNeY7PVTgjf\Loerijfsdantilib.exe
C:\Users\Keenan\AppData\Roaming\iexplorer.exe
Next, please submit the following file for analysis to VirusTotal:
http://www.virustotal.com/
File: C:\windows\SysWOW64\cmd.exe
Use the 'Choose File' button to navigate to the location of the file.
In the Choose file to upload prompt, select the file, then, click the 'Open' button.
The file is now displayed in the blank box of VirusTotal
Click: Scan It, and wait for the results.
If you get a message saying: File has already been analyzed, click: Reanalyze file now
Once scanned, please provide the link to the results page in your reply.
Next, download the Temporary File Cleaner (TFC)
http://oldtimer.geekstogo.com/TFC.exe
Save to your Desktop.
Also download AdwCleaner:
- Save any work in progress!! TFC closes open applications and removes unsaved work!!
- Close all windows.
- Right-click TFC.exe and select: Run as Administrator
- If prompted, click Yes to reboot.
http://www.bleepingcomputer.com/download/adwcleaner/
Please post the AdwCleaner report in your reply.
- Save the program to the Desktop
- Close all open programs and internet browsers.
- Right-click on adwcleaner.exe and select: Run As Administrator
- At the program console, click on: Delete
- When the program is done, the computer is rebooted automatically, and a text file opens after the restart.
Last, use the Junkware Removal Tool Download
Save to the Desktop.
Make sure you temporarily disable your AntiVirus, Firewall, and any other AntiSpyware applications.
These programs may interfere with the running of JRT.
Info: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides
Right-click JRT.exe and select: Run as Administrator
The tool opens and starts scanning the system. Please be patient as this can take a while...
When done, a report, JRT.txt is saved on the Desktop.
Please post the contents of JRT.txt in your reply.