Suspected Malware - started with BigSeekPro - can't access Google!


  1. NickFrancis
    Posts : 54
    Windows 7 Professional 64Bit
       New #1

    Suspected Malware - started with BigSeekPro - can't access Google!


    Hi
    A friend has asked me to take a look at her son's laptop. She had tried to do some things to fix it before she gave it to me so unsure what it's original state was.

    She believes it had something to do with Big Seek Pro - seems to be a common malware tool from what I can find. There was no trace of Big Seek Pro on the laptop, but the default search engine pointed towards their website.

    The symptoms are odd - I can access the internet. But not all of it! If I try to go to google.com I get the message "Apache is functioning normally". I can get to Webcrawler ok & other sites such as this.

    This is the same in both IE & Chrome.

    I've run Avast which has come up clean. Malwarebytes also came up clean.

    Currently running ESET on-line scanner but that is showing no results either.

    Has anyone got an ideas or additional tools I can use to see if I can figure this out?

    Thanks

    Nick
      My Computer
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  3. cottonball
    Posts : 2,470
    Windows 7 Home Premium
       New #2

    NickFrancis,

    See if this helps...

    Take a look at this guide and perform all the steps up to and including running Malwarebytes Anti-Malware (MBAM):


    Remove Bigseekpro.com Homepage (Uninstall Guide)


    When you are done running Malwarebytes Anti-Malware, a report opens in Notepad.

    Please provide the contents of the MBAM report in your reply.

    Also provide the report produced by AdwCleaner.

    Will take a look at it and see what we need to do next.


    Thanks!
      My Computer
    Quote Quote

  4. NickFrancis
    Posts : 54
    Windows 7 Professional 64Bit
    Thread Starter
       New #3

    Thanks for the reply.

    Forgot to mention - I am also unable to access internet options through IE - can access it through Control Panel though.

    Followed all those steps. MBAM & AdwCleaner reports below:

    MBAM
    Code:
    Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.09.14.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16686
Mum :: DANNYSMACHINE [administrator]

14/09/2013 20:08:03
mbam-log-2013-09-14 (20-08-03).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 325679
Time elapsed: 6 minute(s), 19 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
    AdwCleaner
    Code:
    # AdwCleaner v3.003 - Report created 14/09/2013 at 20:01:13
# Updated 07/09/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Mum - DANNYSMACHINE
# Running from : C:\Users\Mum\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\IBUpdaterService
Folder Deleted : C:\Users\Mum\AppData\LocalLow\Toolbar4
Folder Deleted : C:\Users\Jonny\AppData\LocalLow\Toolbar4
Folder Deleted : C:\Users\Danny\AppData\Local\Google\Chrome\User Data\Default\Extensions\ccbgjfdieajmokelnlapbedknchgenne
File Deleted : C:\Users\Public\Desktop\eBay.lnk

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\TbCommonUtils.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\TbHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\TbCommonUtils.CommonUtils
Key Deleted : HKLM\SOFTWARE\Classes\TbCommonUtils.CommonUtils.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbRequest
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbRequest.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbTask
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbTask.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl.1
Key Deleted : HKLM\SOFTWARE\Classes\SMTTB2009.IEToolbar
Key Deleted : HKLM\SOFTWARE\Classes\SMTTB2009.IEToolbar.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.SMTTB2009
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.SMTTB2009.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_hamachi_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_hamachi_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_windows-movie-maker_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_windows-movie-maker_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4CE516A7-F7AC-4628-B411-8F886DC5733E}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1C950DE5-D31E-42FB-AFB9-91B0161633D8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{338B4DFE-2E2C-4338-9E41-E176D497299E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3BDF4CE9-E81D-432B-A55E-9F0570CE811F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{57CADC46-58FF-4105-B733-5A9F3FC9783C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9F34B17E-FF0D-4FAB-97C4-9713FEE79052}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A9A56B8E-2DEB-4ED3-BC92-1FA450BCE1A5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE338F6D-5A7C-4D1D-86E3-C618532079B5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{C339D489-FABC-41DD-B39D-276101667C70}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D565B35E-B787-40FA-95E3-E3562F8FC1A0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D89031C2-10DA-4C90-9A62-FCED012BC46B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{01221FCC-4BFB-461C-B08C-F6D2DF309921}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2A42D13C-D427-4787-821B-CF6973855778}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3D8478AA-7B88-48A9-8BCB-B85D594411EC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{452AE416-9A97-44CA-93DA-D0F15C36254F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{45CDA4F7-594C-49A0-AAD1-8224517FE979}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{81E852CC-1FD5-4004-8761-79A48B975E29}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B9F43021-60D4-42A6-A065-9BA37F38AC47}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E67D5BC7-7129-493E-9281-F47BDAFACE4F}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B87F8B63-7274-43FD-87FA-09D3B7496148}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C4BAE205-5E02-4E32-876E-F34B4E2D000C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{338B4DFE-2E2C-4338-9E41-E176D497299E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{338B4DFE-2E2C-4338-9E41-E176D497299E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{338B4DFE-2E2C-4338-9E41-E176D497299E}]
Key Deleted : HKLM\Software\Minibar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1AE46C09-2AB8-4EE5-88FB-08CD0FF7F2DF}

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16686


-\\ Google Chrome v29.0.1547.66

[ File : C:\Users\Mum\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [6254 octets] - [14/09/2013 19:53:19]
AdwCleaner[S0].txt - [6323 octets] - [14/09/2013 20:01:13]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [6383 octets] ##########
    Thanks
      My Computer
    Quote Quote

  6. cottonball
    Posts : 2,470
    Windows 7 Home Premium
       New #4

    Let this program take a shot at removing BSP: Junkware Removal Tool Download
    Save to the Desktop.

    Make sure you temporarily disable your AntiVirus, Firewall, and any other AntiSpyware applications. These programs may interfere with the running of JRT.
    Info: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides

    Right-click JRT.exe and select: Run as Administrator

    The tool opens and starts scanning the system. Please be patient as this can take a while...

    When done, a report, JRT.txt is saved on the Desktop.

    Please post the contents of JRT.txt in your reply.
      My Computer
    Quote Quote

  7. NickFrancis
    Posts : 54
    Windows 7 Professional 64Bit
    Thread Starter
       New #5

    Thanks for the response.

    JRT run. Report below:

    Code:
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.1 (09.15.2013:1)
OS: Windows 7 Home Premium x64
Ran by Mum on 16/09/2013 at 14:10:35.70
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-2727334407-411118965-3710552680-1004\Software\Microsoft\Internet Explorer\Main\\Start Page



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 16/09/2013 at 14:18:50.92
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Still unable to access some main webpages - google / bing - still get the "apache is functioning normally" message.
      My Computer
    Quote Quote

 

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