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Windows 7: forgotten password

26 Sep 2013   #1

Windows 7 Professional / Windows 8 Pro
forgotten password

Hi all,

i have a friend who has passed me her acer laptop 5742Z-P614G25Mnkk. she states that she logged into her computer the other day no issues but when logging in today the password is rejected.

I asked her if she had created a password reset USB or disk... the answer no.

I was going to just complete a fresh re-install of windows setting the laptop up to boot to disk and installing form there.

however, when i select F2 to enter the bios it asks for the current password.

also when i boot into recovery mode it asks for the account password.

sooo... here i am. i'm stuck.

any suggestions?? has anyone ever heard of windows 7 resetting its password?

My System SpecsSystem Spec
27 Sep 2013   #2
Microsoft MVP

Windows 7 Ult. x64

My System SpecsSystem Spec
28 Sep 2013   #3

Windows 7 Professional / Windows 8 Pro

yes i cannot access WRE...

problem solved. upon receiving the laptop and booting up the actual error turned out to be a failed user profile which was blocking the user from logging into the laptop.

set the bios (entering the password which worked) to boot from DVD/CD and completed a fresh re-install of windows 7. thank you for you comments.
My System SpecsSystem Spec


 forgotten password

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