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#1
Need help uninstalling Mcafee
I'm helping someone remotely and found Mcafee on-access scanner and Mcafee firewall are running.
MS Security Essentials and Windows firewall are also running.
I'm trying to completely disable and remove Mcafee.
Nothing is listed in Programs and Features for Mcafee, so I can't uninstall Mcafee from there.
I can't disable or stop the Mcafee services/processes, or change them from autostart in Services.
I tried Msconfig, Autoruns, Control Panel Services ... (Access denied or options are disabled)
I'm guessing Mcafee came preinstalled on the Toshiba laptop, someone uninstalled it in Programs and Features, and then installed MSE...
It's also possible Mcafee was installed from the ISP (TWC), I don't know...
So, is this the best website/tool to use to try and completely remove Mcafee?
Services and Support for Home and Office
How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
Has anyone had problems using this Mcafee removal utility?
I did some testing and found Teamviewer can run in Safe Mode.
If I can get the person to boot in Safe Mode with Networking, is that a better approach to fix this?
Then I might be able to disable Mcafee autostart in services, before using the Mcafee removal utility?
Is it better/safer to run the Mcafee removal utility in Safe Mode?
Guess my biggest concern is this person does not have an external (or other HD) where I can create an OS system backup image before making a change like this...
I don't want to run this removal tool, and find the PC can not re-boot.
I did get the Manufacturer recovery discs created, so that is a fall-back possibility...