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Windows 7: PUP.Optional in Registry Key will not go away

16 Oct 2013   #1
angiesluck

windows 7 home premium 32bit
 
 
PUP.Optional in Registry Key will not go away

I have found on my husbands laptop a malware that is very persistant at staying on his computer even thou I have run several Malware removals....both in normal mode and in safe mode.....MalwarbytesAnti-Malware finds it...deletes it but it comes back.....I also downloaded in safe mode and tried SuperAntimalware but that does not find anything in registry.....Spybot search and destory finds 1 but it does not show up when you click on show details...nothing shows up! So why can I not get rid of it.......It says its in Registry Key...HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D717F81-9148-4F12-8568-69135F087DB0} (PUP.Optional.Bandoo.A)


My System SpecsSystem Spec
.
16 Oct 2013   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by angiesluck View Post
I have found on my husbands laptop a malware that is very persistant at staying on his computer even thou I have run several Malware removals....both in normal mode and in safe mode.....MalwarbytesAnti-Malware finds it...deletes it but it comes back.....I also downloaded in safe mode and tried SuperAntimalware but that does not find anything in registry.....Spybot search and destory finds 1 but it does not show up when you click on show details...nothing shows up! So why can I not get rid of it.......It says its in Registry Key...HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D717F81-9148-4F12-8568-69135F087DB0} (PUP.Optional.Bandoo.A)
In command prompt:
Code:
reg  query  HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D717F81-9148-4F12-8568-69135F087DB0}  /s
post output
My System SpecsSystem Spec
16 Oct 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
.

16 Oct 2013   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

In command prompt:

Code:
reg  delete  HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D717F81-9148-4F12-8568-69135F087DB0}
It's safe to delete that key
My System SpecsSystem Spec
16 Oct 2013   #5
angiesluck

windows 7 home premium 32bit
 
 

It says unable to find registry key or value......have I written it down wrong perhaps! Oh I tried the Adwcleaner but to no avail
My System SpecsSystem Spec
16 Oct 2013   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by angiesluck View Post
It says unable to find registry key or value......have I written it down wrong perhaps! Oh I tried the Adwcleaner but to no avail
Is this your thread https://forums.malwarebytes.org/inde...owtopic=132533 ?
It lists the same key!
My System SpecsSystem Spec
16 Oct 2013   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Is string 9D717F81-9148-4f12-8568-69135F087DB0 anywhere in registry (start at top and use search option)
My System SpecsSystem Spec
16 Oct 2013   #8
angiesluck

windows 7 home premium 32bit
 
 

how weird ...nope its not me can. someone have the same key if they too have the same PUP?
My System SpecsSystem Spec
16 Oct 2013   #9
angiesluck

windows 7 home premium 32bit
 
 

not sure what you mean by your last post
My System SpecsSystem Spec
16 Oct 2013   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

HKey_Current_User\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D717F81-9148-4F12-8568-69135F087DB0}

really doesn't exist? run regedit and check
My System SpecsSystem Spec
Reply

 PUP.Optional in Registry Key will not go away




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