Okay i don't have much info other than i have tried everything that the forums has, i watched videos and i have tried all the options. my last resort is factory restart and i really don't wanna resort to that. i try to turn it on and the page loads then says is not responding then responds again and did absolutely nothing. please help!
GianniR,
Let's try to find the cause...
Please use the Farbar Recovery Scan Tool
Download: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
Select the version that applies to your system.
Save it to your Desktop.
Double-click the downloaded file to run it.
When the tool opens click Yes to the disclaimer.
Press the Scan button.
The tool makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply.
The first time the tool is run, it also makes another log: Addition.txt
Save to the Desktop
- Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center
- Windows Update
- Windows Defender
- Press: Scan
- FSS creates a log, FSS.txt, on the Desktop.
I did what you said
FSS.txt
Addition.txt
FRST.txt
Also, please run the following:
Important: - Save it to the Desktop.
Right-click CKScanner.exe, and select: Run as administrator
Click: Search For Files
When the cursor/circle disappears, click: Save List To File
A message box verifies the file saved.
First I would recommend you to check if the Windows Firewall service is started and its startup type is set to Automatic. To do this, follow these steps.
1. Click Start, type services, right click on Services item from the list, click “Run as administrator”.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
2. From the list of services, double click on Windows Firewall, change the startup type to Automatic, click Start and then click ok.
Once the above steps are executed, check for the Firewall settings.
1. Click Start, click Control Panel.
2. Click Security Center, check if the Firewall status is ON.
3. If Firewall status is OFF, then click Windows Firewall in the left pane of the window and adjust the settings.
I would also recommend you to run “Full Service Scan” by visiting the following link.
Microsoft Security Essentials - Microsoft Windows
For your reference, I’m adding some links those talk about.
1. Understanding Windows Firewall settings.
Understanding Windows Firewall settings
2. Turn Windows Firewall on or off.
Turn Windows Firewall on or off - Microsoft Windows Help
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