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Windows 7: IE10 browser hijacked. Unable to load firewall or download programs.

09 Nov 2013   #71

Windows 7

Yay- we have lift off! And thank you for your patience! Here's the fixlog.Fixlog.txt

My System SpecsSystem Spec
09 Nov 2013   #72

W7 Pro SP1 64bit

You are welcome.

Now we'll wait on cottonball to look at the file.

:::goes back to lurking:::
My System SpecsSystem Spec
09 Nov 2013   #73

Windows 7

Thank you VERY much!
My System SpecsSystem Spec

09 Nov 2013   #74

Windows 7 Home Premium

Let's press on with some cleaning, and see if you can download the following programs...

Please download the Temporary File Cleaner (TFC)
Save to your Desktop.
Save any work in progress!! TFC closes open applications and removes unsaved work!! Close all windows.
Right-click TFC.exe and select: Run as Administrator
If prompted, click Yes to reboot.

Next, download AdwCleaner to the Desktop.
•Close all open programs and internet browsers.
•Double-click on AdwCleaner.exe to run the tool.
•Click the Scan button and wait for the process to complete.

If you find entries or programs you wish to keep, please uncheck them.
Click on the Clean button to remove the rest, and follow the prompts.

A report automatically opens after the scan is finished.

Please post the content of C:\AdwCleaner[Sn].txt your reply.

Next, please download a new copy of Malwarebytes Anti-Malware:
Malwarebytes Anti-Malware Download
Save to the Desktop
Double-click the downloaded MBAM file to run it.

When the installation begins, follow the prompts in the setup process.
Do not make any changes to default settings and when the program has finished installing, make sure only the following options are checked:
>Update Malwarebytes’ Anti-Malware
>Launch Malwarebytes’ Anti-Malware
>Enable free trial of Malwarebytes Anti-Malware PRO
Click on the Finish button.

If an update is found, the program automatically updates itself.
At the program console, on the Scanner tab, and select: Perform Quick Scan

Next, click on the Scan button.

When the Malwarebytes scan is completed, click on: Show Results
When presented with a screen showing the malware detected, make sure everything is Checked, and click on: Remove Selected

When removal is completed, a report opens in Notepad.

Please copy/paste the entire contents of the MBAM report in your reply.

Note: If MBAM encounters a file that is difficult to remove, you are asked to reboot the computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) prevents MBAM from removing all the malware.
My System SpecsSystem Spec
09 Nov 2013   #75

Windows 7

Report for AdwCleaner: AdwCleaner[S0].txt

My System SpecsSystem Spec
09 Nov 2013   #76

Windows 7

Report for Malwarebytes. It did make me shut down. Hopefully this is the right report. I ran it a second time, and it found no malicious Malware. mbam-log-2013-11-09 (11-38-13).txt

My System SpecsSystem Spec
09 Nov 2013   #77

Windows 7

Still can't get firewall up.
My System SpecsSystem Spec
09 Nov 2013   #78
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Let's see what your 'security' looks like. Download Security Check by screen317 from
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.
My System SpecsSystem Spec
09 Nov 2013   #79

Windows 7

Thanks Jacee- here's thesecuritycheckup.txt report from the security scan.

My System SpecsSystem Spec
09 Nov 2013   #80

Windows 7 Home Premium


Norton 360 is still there...
  • Please download the Norton Removal Tool:
    Remove Norton 360 from Control Panel > Programs and Features.
  • Reboot
  • Run the Norton Removal Tool, and reboot again.
Also, in Post #27 you were requested to run the Farbar Service Scanner, but it somehow got overlooked.
IE10 browser hijacked. Unable to load firewall or download programs.
Please run the program, as it will give us info on the Firewall.
My System SpecsSystem Spec

 IE10 browser hijacked. Unable to load firewall or download programs.

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