Virus Deletion Now Makes Internet Access Impossible

Slartybart · 20 Dec 2013

Something to think about -> How can I reset the Hosts file back to the default?

Follow Kaktussoft's lead, he's on the same track I would take.

Florida Rene · 20 Dec 2013

Slartybart said:

Something to think about -> How can I reset the Hosts file back to the default?

Follow Kaktussoft's lead, he's on the same track I would take.

Thank you. I am.

Kaktussoft · 20 Dec 2013

Never use 2 virusscanners. Uninstall MSE... you can always reinstall later.
To disable firewall Windows Firewall - Turn On or Off
To even clean boot Troubleshoot Application Conflicts by Performing a Clean Startup

Don't forget to reenable firewall after testing. Do forget to revert to "normal boot" after testing.

You only have http related errors btw. It's not a proxy problem

Kaktussoft · 20 Dec 2013

Run Elevated Command Prompt
Type netsh winsock reset > ENTER:
The following message should be seen: "Successfully reset the Winsock Catalog. You must restart the computer in order to complete the reset."
Restart computer.

Test again.

Florida Rene · 20 Dec 2013

Kaktussoft said:

Never use 2 virusscanners. Uninstall MSE... you can always reinstall later.
To disable firewall Windows Firewall - Turn On or Off
To even clean boot Troubleshoot Application Conflicts by Performing a Clean Startup

Don't forget to reenable firewall after testing. Do forget to revert to "normal boot" after testing.

You only have http related errors btw. It's not a proxy problem

I did all of the above as you suggested, and got the same negative result. Still cannot access the internet.

So, I did the normal boot and restarted the Windows Firewall, but I still have AVG disabled. I uninstalled MSE.

I see you have a new post below, so I'll try that now.

Kaktussoft · 20 Dec 2013

Did you reset the winsock already? Still problems after reboot? If so:
Run Elevated Command Prompt

Code:

netsh  int  ip  reset  reset.txt

Post screenshot. All tcp/ip settings are now reset to default [sort of tcp/ip reinstall]. Did you change any tcp/ip settings? ....most of the time all setting were "automatic".

After that: Reboot and test. Have to go in 15 minutes

Kaktussoft · 20 Dec 2013

Not a netwoking problem... only webbrowser stuff doesn't work. No DNS problem, no routing problem. No firewall problem, no virusscanner problem. Not a proxyserver problem. No other faulty application (you did a clean startup). All tcp/ip stuff has been rest (although it ws working already). Winsock reset.

Maybe still a nasty virus?

Please check eventlog for relevant errors and post.

Florida Rene · 20 Dec 2013

Kaktussoft said:

Did you reset the winsock already? Still problems after reboot? If so:
Run Elevated Command Prompt

Code:

netsh  int  ip  reset  reset.txt

Post screenshot. All tcp/ip settings are now reset to default [sort of tcp/ip reinstall]. Did you change any tcp/ip settings? ....most of the time all setting were "automatic".

After that: Reboot and test. Have to go in 15 minutes

WOW! That did it!

Thank you! Danke! Gracias! Tousind Tak! Merci!

I am now able to use IE, FF, and Chrome. I have successfully downloaded and installed the updates to AVG Anti-Virus and am running a complete virus scan to make sure that this mayhem is over.

I will, of course, test further and let you know via this thread if there are any new points to mention, but so far it appears that KAKTUSSOFT IS A GENIUS.

Thanks again! Also to Indiana and Golden and the others who helped on this vexing situation.

indianacarnie · 20 Dec 2013

YAY! Glad you're up and running

!

Florida Rene · 20 Dec 2013

indianacarnie said:

YAY! Glad you're up and running

!

Me too...all 3 are working fine now: IE, FF, and Chrome.

But Windows Update has 12 files to install and it won't install them. It's "help" routine says I should delete them and download again. But I can't find a way to delete them. Do you know that secret?