New
#11
Excellent. Please run the attached .bat file as administrator so I can look at the system properties.
SF Debug.bat
C:\Users\tech\Desktop>md C:\Users\tech\Desktop\SFdebugFiles
C:\Users\tech\Desktop>copy C:\windows\minidump\*.dmp C:\Users\tech\Desktop\SFdeb
ugFiles\
C:\windows\minidump\*.dmp
Access is denied.
0 file(s) copied.
C:\Users\tech\Desktop>type C:\windows\System32\drivers\etc\hosts 1>>C:\Users\te
ch\Desktop\SFdebugFiles\hosts.txt
C:\Users\tech\Desktop>systeminfo 1>C:\Users\tech\Desktop\SFdebugFiles\systeminf
o.txt.
C:\Users\tech\Desktop>tasklist 1>C:\Users\tech\Desktop\SFdebugFiles\tasklist.tx
t
C:\Users\tech\Desktop>driverquery 1>C:\Users\tech\Desktop\SFdebugFiles\drivers
.txt
C:\Users\tech\Desktop>dxdiag /t C:\Users\tech\Desktop\SFdebugFiles\dxdiag.txt
C:\Users\tech\Desktop>type C:\windows\Windowsupdate.log 1>>C:\Users\tech\Deskto
p\SFdebugFiles\updatelog.txt
C:\Users\tech\Desktop>msinfo32 /nfo C:\Users\tech\Desktop\SFdebugFiles\msinfo32.
nfo
Save the .bat file to your desktop.
Right-click on it, and choose 'Run as Administrator' - wait for it to finish.
Find the ZIP file it creates on your desktop - upload that file here as an attachment.
It isn't letting me upload the dmp files. There are three of those.
msinfo32.nfo:
Invalid File
updatelog.txt:
Your file of 1.20 MB bytes exceeds the forum's limit of 1.00 MB for this filetype.
Got the above error messages when trying to upload the other two files. There are five files it wouldn't let me upload in total.
Do you know how to use a zip program to compress the files into a smaller .zip file?
If so, zip the files and then upload them as explained in post # 16
Maybe this will help too,
Zip a File or Folder - How To