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Windows 7: Need help.. I am not sure who or what is controlling my Laptop..

28 May 2014   #31

Windows 7 starter 32bit

GMER, it is a great look at your PC tool. I am deep in the country. There is no other routers or neighbors any where near. I have a new laptop about to fail. I ran a chkdsk and it is enormous. I have no idea what ZWACCESS is either and I don't believe it came with windows. My Dell backup icon changed and it states something about failure. I have a Blackbox with a A in it that is quickset but I cant open it to inspect it. It was not there yesterday. Should I start a new Thread?

My System SpecsSystem Spec
28 May 2014   #32

Windows 7 starter 32bit

I am on a Ethernet cable, wireless and Bluetooth disabled. Router is new.
My System SpecsSystem Spec
29 May 2014   #33

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Netlace you will need a machine to make the disk but try this
Download Kaspersky Rescue Disk 10

Set the BIOS on one of the machines to the optical or USB whichever you prefer and let it run and see if it makes any difference at all.

If tis does not work then try this
Emsisoft Free Emergency Kit: portable malware scanner | Free removal of Viruses,Bots, Spyware, Keyloggers and Trojans you just need to run the first two scans - Emergency Kit and the Command line.
My System SpecsSystem Spec

29 May 2014   #34

Windows 7 starter 32bit

As soon as I booted this new laptop I made a restore spot. I also made restore spots for any changes I made. This CBS log has 18 hours of changes to my laptop via MS. Adding the very things I tried to avoid. IIS Web servers, print servers, Windows-TFTP-Client, Windows-RDC-Package, RemoteFX-RemoteClient-Setup, WPF-PresentationCFFRasterizerNative, Bridge-Registry, and on and on..... It has ASP>NET and .Net 4.5. From what I read these are not to be on W7 Home. I am calling Dell tomorrow.
My System SpecsSystem Spec
29 May 2014   #35
Microsoft MVP

Windows 7 Ultimate X64 SP1

What suggestions have you followed and what are the results?
My System SpecsSystem Spec
29 May 2014   #36

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Britton30 asks a good question. Please recap what recommended activities you have already completed and post any logs from scans.

Do you have a ZyXel router, perhaps?
Home Routers | ZyXEL

I think ZWaccess might be related to the built in firewall, but if you don't have that vendor's router, then it's moot.

Still a good question, though. What make and model is your router?

Here's where I would start.
Post# 15

The key is to work on one machine at a time - all others MUST not connect to your network until they are clean. No Ethernet, no wireless, no Bluetooth - or turn them off and keep them off until you make some headway.

When one machine is clean, turn that one off and work on the next - always isolate the network from infected machines. Failing to isolate the network only allows an infection to spread and round in circles you go.

Follow Andrew's and Jacee's advice to the T and post logs or screenshots as requested. This sounds like a tough nut to crack and it is important not to skip a step. If you're not sure what to do - ask. If you complete a step or suggested action - report it to members on this side of your monitor.

Good luck, you have the best folks helping you, so I'll step out.
My System SpecsSystem Spec
29 May 2014   #37
Microsoft MVP


Is the hardware firewall Enabled in your router's settings? Does it have the latest firmware. A router less than a year old has tech support included that can help you flash the latest firmware, determine if you have infection caused via the router.

Have you tried resetting your router, disconnecting all other machines from it except the one you're working on to do Dell Windows 7 PC Restore? This will wipe any infection and set your machine back to factory condition. Then its up to you to use safe browsing habits, the tools and methods which work best, and monitor the PC closely as spelled out in Troubleshooting Steps for Windows 7

Back up your files first to quarantine, not to be reimported until they are scanned with Malwarebytes. For example if the files are stored on a flash stick or disk, you can put the stick/disk in a cleaned machine, rightclick it to Scan with Malwarebytes and your AV.

You can get a cleaner install than Factory Recovery using Clean Reinstall - Factory OEM Windows 7. It may seem daunting since it includes everything one must not forget to backup in preparation, a Special Note for Dell Owners about which partitions to save during reinstall, and the tools and methods going forward that work best to keep a perfect install. But we will help you every step of the way if you'd like.
My System SpecsSystem Spec
29 May 2014   #38

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Don't know why I even bothered to be honest
My System SpecsSystem Spec
29 May 2014   #39
Microsoft MVP

Windows 7 Ultimate 32bit SP1

What is ZWACCESS.... Do you connect with Verizon Wireless? What Is Verizon Access Manager? | Science - Opposing Views
My System SpecsSystem Spec
30 May 2014   #40

Kali Linux, Custom OS's

Seems some basic security 101 is needed here, If indeed op's network was that deeply infected then there may be bigger issues at hand.

To access the 'bricked machines' this can be done for free by booting *nix live to recover data, I say this to save the op money is all.

ICit2lol, My heart goes out to warriors like you

My System SpecsSystem Spec

 Need help.. I am not sure who or what is controlling my Laptop..

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