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#1
Antivirus manual scan freezing
I have the Worry-Free Business Security Services (Hosted) antivirus program installed on 5 computers with Windows 7/Windows 8 on them. When I initiate a manual scan from the web administration console, everything is fine but when I initiate a manual scan from the computer antivirus console themselves, the computers hang after approximately 6 mins. into the scan. I then have to force reboot the pc from that point.
As soon as the program froze, I took a force keyboard dump file (minidump and kernel memory dump files) to proceed in troubleshooting but I really don't have experience in reading dump files. Can you guys help me here? I only have the dump files with me because this is actually for my friend's computers which I don't have access to.
Thanks.