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Windows 7: Fake MSE "clean computer" window

22 Feb 2014   #1

Windows 7 Home Premium 64-bit, service pack 1
Fake MSE "clean computer" window

I've had this thing before, but I can't remember how to rid myself of it. I got it while I was on an ESPN page. I ran a Malware Bytes Pro scan which detected PUP malware. I deleted that and thought I was really smart. Restarted the computer, stupidly went back to the ESPN page, and the thing was still there. It's actually two windows: The original fake Microsoft-looking window and the one behind it, the Big Red "X" showing three standard scary-looking malware programs. with which I am supposedly infected. There is no way to get rid of it conventionally, and the scan didn't do it. I can still use the computer, but I know the thing is lurking.

Please tell me this is something simple to fix...

My System SpecsSystem Spec
22 Feb 2014   #2

W7 Pro SP1 64bit

Is it a simple popup or did something install again?

Run another Malwarebytes scan to see.

Do you have Java installed?
My System SpecsSystem Spec
22 Feb 2014   #3

Windows 7 Home Premium 64-bit, service pack 1

Thanks for the reply usernameissues. I've got Java 7 (51) installed, but can't find any indication in Programs that the fake MSE installed itself. Will run another Malwarebytes scan now.


This time, Malwarebytes found no threating objects. But the fake Window is still present on the ESPN page.
My System SpecsSystem Spec

22 Feb 2014   #4

W7 Pro SP1 64bit

Uninstall Java and see if you miss it.

What antivirus app are you using?
My System SpecsSystem Spec
22 Feb 2014   #5

Windows 7 Home Premium 64-bit, service pack 1

Anti-virus is just what's with MSE. I've tried AVAST & it was really annoying.

I'll uninstall Java now. Just curious: What's the connection between JAVA & fake MSE window?


When I try to uninstall Java (update 51), the fake MSE window appears & aborts the uninstall.
My System SpecsSystem Spec
22 Feb 2014   #6

W7 Pro SP1 64bit

Java has been used to infect computers. If you need Java, then it might be worth the risk of having it installed. If you do not need Java, then you are taking a risk for no gain.

Try to uninstall Java again and take/post a screenshot of this fake MSE window via Alt+Prnt Scrn
Screenshots and Files - Upload and Post in Seven Forums
Alt+Prnt Scrn should capture just the window that has focus and not the whole desktop.

You might want to glance at this post about using MS Paint.

After you have posted the screenshot...
...boot to the safe mode
...try to uninstall Java again while in the safe mode.
My System SpecsSystem Spec
22 Feb 2014   #7

Windows 7 Home Premium 64-bit, service pack 1

I finally got Java uninstalled late last night and then ran a full scan of Malwarebytes Pro. Since it took so long, I went to bed. This morning, the report indicated no malicious items. Under "Programs" in the control panel Java is gone. I still have the fake MSE windows. What should I try now?
My System SpecsSystem Spec
22 Feb 2014   #8

Windows 7 Pro-x64

Hey neighbor! (Relatively) Download and run AdwCleaner and see if it finds anything.
My System SpecsSystem Spec
22 Feb 2014   #9

Windows 7 Home Premium 64-bit, service pack 1

Hi, fellow South Texan. Thanks for the advice. I ran the Adwcleaner, and it didn't capture any bad guys. But for some reason, the MSE fake window has disappeared. I haven't had any positive scan results, and I still had the window after I uninstalled Java. So I have no idea what miracle has transpired, but I am grateful. Hopefully, I won't have to bother anyone again -- at least with this particular issue.
My System SpecsSystem Spec
22 Feb 2014   #10

Windows 7 Home Premium 64Bit

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.
Please post logs back, People here might notice things in the logs that you might not have. Thanks
My System SpecsSystem Spec

 Fake MSE "clean computer" window

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