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Windows 7: Virus white cracked screen cannot boot or repair, win 7, how do i fix?

10 Mar 2014   #1

Windows 7 32 bit
Virus white cracked screen cannot boot or repair, win 7, how do i fix?

The problem is ona HP laptop running windows 7. bought ~ 2009-2010. Not sure if 32 or 64 bit. Running Norton antivirus. My other windows 7 computer at home is 64 bit.

I searched forum here but did not see a solution.

Norton was updated recently on this laptop.

when you turn the computer on it immediately goes to a screen that is white with fake black cracks and holes. Believe it is a virus(no idea what name). Looks the same way every time it is turned on. I am 100% sure the screen is not physically broken.

Rebooted machine machine and it goes straight to this white screen does not show any windows or other symbols. I did notice that the light indicating capslock turned on before this screen popped up. Hitting capslock again does not fix it. It does not respond to any keystrokes when white screen is up.

Rebooted machine and immediately and repeatedly hit f8 for safe mode and it did no good. Same issue Saw a suggestion that HPs use F11 and same outcome. I tried this several times. One time F11 prevented white screen from coming up but computer turned off. rebooted and tried f2 and that did no good.

I do not have a recovery disc. I am the original owner but cannot find the discs.

What is the best ( an alternate) way(s) to fix this? Hoping for a solution that does not involve removing hard drive and one that I can do at home.

I saw suggestions for hitman.exe and recovery discs and boot discs etc but they require safe mode which I cannot access. Can I scan from one computer to another across a cable?

My System SpecsSystem Spec
10 Mar 2014   #2
Microsoft MVP

Windows 7 Ultimate X64 SP1

Could you take a clear picture of the white screen and post it?

This is the preferred, best way to upload an image or a file to a post. Press the ALT and PrntScrn keys at the same time, this will capture only the active window to use in Paint or your preferred graphics editor.

Screenshots and Files - Upload and Post in Seven Forums
You may also upload a photo or image you already have as you would a file, without using the Snipping tool.
My System SpecsSystem Spec
10 Mar 2014   #3

Windows 7 32 bit

ok, had to get camera. ctrl prt screen will not work or sni psince I can't get past the white screen to do anything.

pics attached in jpg. fake cracks don't show up p too well but radiate out from center of black areas.

Attached Thumbnails
Virus white cracked screen cannot boot or repair, win 7, how do i fix?-march-2014-237.jpg   Virus white cracked screen cannot boot or repair, win 7, how do i fix?-march-2014-240.jpg  
My System SpecsSystem Spec

10 Mar 2014   #4

Windows 7 Ultimate x64

no bios text?
no can boot into bios?

your screen looks broken.
too bad laptop, cant test screen.
The screen cable can go bad, it runs thru the hinge.
Laptop video chips can come loose bad solder joints.
My System SpecsSystem Spec
10 Mar 2014   #5
Microsoft MVP

Windows 7 Ultimate X64 SP1

Yes it does look like a cracked screen.

The surface may look fine but the very thin part that has the actual liquid crystal is damaged. The part you can feel is a thicker protective layer over that. It looks like it has been hit with something or someone stepped on it.

If you have a monitor you can connect it to the laptop's VGA video port and see if that works.
My System SpecsSystem Spec
17 Mar 2014   #6

Windows 7 Home Premium 64 bit

Boot into the system BIOS. Even if you can't get into safe mode, you should still be able to get into the BIOS. Take a picture of the BIOS screen looking fine that way you can prove to everyone that the screen itself is not cracked.
My System SpecsSystem Spec
18 Mar 2014   #7

W7 Prof 64 bit

Can you cntrl-alt-del ?
My System SpecsSystem Spec

 Virus white cracked screen cannot boot or repair, win 7, how do i fix?

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