Internet accessible but no browser working

This is in your FRST report ---> C:\users\Temp.Ian-PC.003

C:\Users\Temp

means that a user has been logged on with a temporary profile. Generally, this means the user's real profile is missing or corrupted.
You can determine whether the folder contains a profile by examining its contents. If you see directories named Desktop, Documents, Pictures, etc., then it is a profile directory.

No need to resend any reports. You are OK.

Jacee is just querying about the presence of the file:

This is in your FRST report ---> C:\users\Temp.Ian-PC.003

Although the reports submitted show:

Ran by Ian (administrator) on IAN-PC on....
Running from C:\Users\Ian\Desktop

Have you received any error message stating: Default Profile could not be loaded?

Haggis23,

Consulted with the developer of FRST on the results you provided, and we need to do some purging of files with Unicode characters, some programs, tasks, etc., and bring things back to normal.

Will be preparing a fix later on today, and will get back here this evening to post it so you can use it.
Dealing with those 'strange' files in C:\Windows\SysWOW64 has to be done in a certain way, otherwise it will not work.

Thanks for your patience.

Haggis23,

Let's approach your issues as follows...

In Windows 7, please go to Start > Control Panel > Programs (or Programs and Features)

Under Uninstall or Change a Program, select the following programs, one at a time, select Uninstall, and agree to the action:

Advanced SystemCare 7
IObit Malware Fighter
IObit Apps Toolbar v6.6
pdfforge Toolbar v4.4
Spybot - Search & Destroy
ZoneAlarm Free Firewall
ZoneAlarm Security Toolbar


Now, please open Notepad (Start > All Programs > Accessories > Notepad)
Copy the entire contents of the code box below (Do not copy the word 'code') to Notepad.
Go to File > Save as...
Save it to the Desktop, and name it: fixlist.txt

Code:

start
C:\Program Files (x86)\IObit\Advanced SystemCare 7
HKU\S-1-5-21-3861757652-2371680712-1426275905-1000\...\Run: [Advanced SystemCare 7] - C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe [2288928 2014-02-11] (IObit)
R2 AdvancedSystemCareService7; C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe [881952 2014-01-14] (IObit)
C:\Users\Public\Desktop\Advanced SystemCare 7.lnk
C:\Program Files (x86)\IObit\IObit Malware Fighter
HKLM-x32\...\Run: [IObit Malware Fighter] - C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe [1592640 2014-02-27] (IObit)
BHO-x32: Ads Removal - {9D974C8C-6D92-44FB-BEAF-B45A1C0CF17F} - C:\Program Files (x86)\IObit\IObit Malware Fighter\adsremoval\IE\Adblock.dll (Adblock)
R2 IMFservice; C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe [342336 2014-01-24] (IObit)
R3 FileMonitor; C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\FileMonitor.sys [23048 2013-03-23] (IObit)
R3 RegFilter; C:\Program Files (x86)\IObit\IObit Malware Fighter\drivers\win7_amd64\regfilter.sys [34848 2013-11-19] (IObit.com)
R3 UrlFilter; C:\Program Files (x86)\IObit\IObit Malware Fighter\drivers\win7_amd64\UrlFilter.sys [23016 2013-11-19] (IObit.com)
HKLM-x32\...\{60D42995-DA80-414D-89C9-CEFC66DC8E13}
HKLM-x32\...\{BCB52F35-4C56-49F2-A3D6-FDED54B01847}
C:\Program Files (x86)\Spybot - Search & Destroy 2
C:\ProgramData\Spybot - Search & Destroy
C:\Users\Public\Desktop\Spybot-S&D Start Center.lnk
HKLM-x32\...\Run: [SDTray] - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe [5624784 2013-07-25] (Safer-Networking Ltd.)
R2 SDScannerService; C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe [3921880 2013-10-15] (Safer-Networking Ltd.)
R2 SDUpdateService; C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe [1042272 2013-09-20] (Safer-Networking Ltd.)
R2 SDWSCService; C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe [171416 2013-09-13] (Safer-Networking Ltd.)
C:\Program Files (x86)\CheckPoint\ZoneAlarm
HKLM-x32\...\Run: [ZoneAlarm] - C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe [73832 2013-12-16] (Check Point Software Technologies LTD)
SearchScopes: HKCU - {7E9762DD-4E3C-4FF4-BB70-F7E322679890} URL = {searchTerms}- Search
FF SearchEngineOrder.1: Search By ZoneAlarm
FF SelectedSearchEngine: Search By ZoneAlarm
CHR Extension: (ZoneAlarm Chrome Toolbar) - C:\Users\Ian\AppData\Local\Google\Chrome\User Data\Default\Extensions\kgdcapepedmpopjkmdbjnmmmfgllnfek [2014-02-09]
CHR HKLM-x32\...\Chrome\Extension: [kgdcapepedmpopjkmdbjnmmmfgllnfek] - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.28.13\zonealarm.crx [2013-11-19]
U2 vsmon; C:\Program Files (x86)\CheckPoint\ZoneAlarm\vsmon.exe [2445816 2013-12-16] (Check Point Software Technologies LTD)
R2 ZAPrivacyService; C:\Program Files (x86)\CheckPoint\ZoneAlarm\ZAPrivacyService.exe [50704 2013-10-15] (Check Point Software Technologies, Ltd.)
R1 Vsdatant; C:\Windows\System32\DRIVERS\vsdatant.sys [454168 2013-10-23] (Check Point Software Technologies LTD)
R1 avgtp; C:\Windows\system32\drivers\avgtpx64.sys [39768 2013-02-19] (AVG Technologies)
HKLM-x32\...\Run: [] - [X]
Winlogon\Notify\SDWinLogon-x32: SDWinLogon.dll [X]
AppInit_DLLs: C:\PROGRA~2\Optimizer => C:\PROGRA~2\Optimizer File Not Found
AppInit_DLLs-x32: profiles\all users\application c:\progra~2\optimizer => "profiles\all users\application c:\progra~2\optimizer" File Not Found
SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKCU - {6F089110-3694-4397-AC2C-5B5F899A1D99} URL = 
BHO: No Name - {27B4851A-3207-45A2-B947-BE8AFE6163AB} -  No File
BHO-x32: No Name - {27B4851A-3207-45A2-B947-BE8AFE6163AB} -  No File
BHO-x32: No Name - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -  No File
BHO-x32: No Name - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} -  No File
BHO-x32: No Name - {9030D464-4C02-4ABF-8ECC-5164760863C6} -  No File
BHO-x32: No Name - {93935F7F-9C88-42F8-8445-95251D27FABC} -  No File
BHO-x32: No Name - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -  No File
BHO-x32: No Name - {EA5CA8B6-9B9C-4994-A7A1-947B6C631BE7} -  No File
Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -  No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File
Toolbar: HKLM-x32 - No Name - {8dcb7100-df86-4384-8842-8fa844297b3f} -  No File
Toolbar: HKCU - No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} -  No File
Toolbar: HKCU - No Name - {724D43A0-0D85-11D4-9908-00400523E39A} -  No File
Toolbar: HKCU - No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
Toolbar: HKCU - No Name - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} -  No File
Toolbar: HKCU - No Name - {91DA5E8A-3318-4F8C-B67E-5964DE3AB546} -  No File
Toolbar: HKCU - No Name - {ECFBFF3C-FD5B-4A47-816C-C926EA321561} -  No File
Toolbar: HKCU - No Name - {1392B8D2-5C05-419F-A8F6-B9F15A596612} -  No File
Handler: wlpg - No CLSID Value - 
Handler-x32: gopher - {79eac9e4-baf9-11ce-8c82-00aa004ba90b} -  No File
Handler-x32: wlpg - No CLSID Value - 
Filter: text/xml - {807553E5-5146-11D5-A672-00B0D022E945} -  No File
S2 0262071266685509mcinstcleanup; No ImagePath
S2 SecureUpdateSvc; C:\Program Files (x86)\Secure Speed Dial\IE\SecureUpdate.exe [X]
S2 Wajam Internet Enhancer Service; C:\Program Files (x86)\Wajam\Wajam Internet Enhancer\WajamInternetEnhancerService.exe [X]
S0 BootDefragDriver; System32\drivers\BootDefragDriver.sys [X]
S0 Lbd; system32\DRIVERS\Lbd.sys [X]
C:\Users\Ian\install_flash_player_ax_64bit.exe
C:\Users\Ian\AppData\Local\Temp\Quarantine.exe
AlternateDataStreams: C:\Windows\win.ini:s1
Task: {251D7928-A631-4F0E-BF62-F8EBA4EAF092} - System32\Tasks\{FF0EC458-FE92-4179-9310-7BF3394ECA70} => D:\setup.exe
Task: {2B81D968-61C0-4AF8-8D69-ADD4FB767E9E} - System32\Tasks\{63CD8213-958B-4DAD-8022-55933D630CF4} => D:\SETUP.EXE
Task: {31B2A507-60B2-4E45-9839-926AD488E4CC} - System32\Tasks\AWC Update => C:\Program Files (x86)\IObit\Advanced SystemCare 3\IObitUpdate.exe
Task: {34248E7D-418F-4FF4-AE1A-D30A54745319} - System32\Tasks\{A8AB6A76-5AF1-4BBB-98DA-7DDEA08043C0} => D:\setup.exe
Task: {3722F248-A8B7-42D3-9324-6D022F8196C8} - System32\Tasks\{D528AAA7-C6B0-4DFF-BAE5-30F30B782FEF} => D:\setup.exe
Task: {3736E3E0-E671-4AB8-BC41-42C58576B42D} - System32\Tasks\{DAABCED0-C5D4-4615-ABB5-632BCB448235} => D:\autorun.exe
Task: {39CFFD59-F67D-437C-B20E-7BE6CA9622E5} - System32\Tasks\{4EAF280D-87A1-4E3F-894F-7189F0F8BF03} => D:\Utility\SETUP.exe
Task: {4C2D85DC-7045-4EAB-A7AA-5A91A2586738} - System32\Tasks\{ACD3FDA4-C700-475B-B1F1-160413F994A4} => D:\Setup.exe
Task: {4F397280-84EB-465C-8000-5C2998D1CBB3} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Check for updates => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdate.exe
Task: {56071772-D7E2-4D32-94BE-16860EF72EE5} - System32\Tasks\ASC7_SkipUac_Ian => C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASC.exe [2014-03-10] (IObit)
Task: {57E868E3-227E-4E4A-A509-FF99AA249717} - System32\Tasks\{185886D0-BB7A-4C62-B086-C8E509CABE2E} => K:\LaunchU3.exe
Task: {5FA0B606-DF2C-4D6B-9A9F-64B3DC7A1550} - System32\Tasks\{A1658782-DBFF-4521-858D-6E1F70486A52} => D:\setup.exe
Task: {6258888A-BEA3-4B16-88FA-241BCCD81829} - System32\Tasks\{948C2122-07B8-4619-8C18-31824819574F} => D:\setup.exe
Task: {5FA0B606-DF2C-4D6B-9A9F-64B3DC7A1550} - System32\Tasks\{A1658782-DBFF-4521-858D-6E1F70486A52} => D:\setup.exe
Task: {6258888A-BEA3-4B16-88FA-241BCCD81829} - System32\Tasks\{948C2122-07B8-4619-8C18-31824819574F} => D:\setup.exe
Task: {7022DAB1-C918-4C09-8A1F-4B61E15609F4} - System32\Tasks\{B19C94EE-C473-4F20-B7C7-C54612E965F6} => D:\setup.exe
Task: {7982B065-EE17-400D-9730-94B237BEE7E0} - System32\Tasks\{558493AA-7DE1-4331-9F7E-8E65DBBB733B} => D:\setup.exe
Task: {831EBD84-1D5F-4237-B434-F76AB16BBE88} - System32\Tasks\{FB2BA02D-A8AF-4A7F-AB7E-100AAEE0F286} => D:\Setup.exe
Task: {8A897DF3-7589-4FA1-915E-A4CC30A626EC} - System32\Tasks\{5B4BF9A1-46A7-43FE-9594-4CD163FBA74E} => D:\setup.exe
Task: {933A9899-73D9-4C2F-9FA2-621549F22314} - System32\Tasks\ASC7_PerformanceMonitor => C:\Program Files (x86)\IObit\Advanced SystemCare 7\Monitor.exe [2014-02-11] (IObit)
Task: {97F5AE8C-9313-4D59-BCDC-DB3FBD95D823} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Refresh immunization => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDImmunize.exe
Task: {9BE214B5-A180-4489-922F-9838FE4F18F1} - System32\Tasks\{5AFD13F8-B1BB-4797-BF82-238621F05792} => D:\Utility\SETUP.exe
Task: {9C508F75-9747-42F0-8234-C1AB585711DA} - System32\Tasks\{D18803E9-FA79-4C75-BB02-C04189587726} => D:\AUTORUN.exe
Task: {AC023DDD-0756-4E9E-A5E2-701B7CB16969} - System32\Tasks\{092299A3-D350-4A4A-93B2-5CE94407E5ED} => E:\STOCK\setup.exe
Task: {BA8551F6-1938-4EE0-B58C-B4B2DFFCD809} - System32\Tasks\Ad-Aware Update (Weekly) => C:\Program Files (x86)\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe
Task: {BC601D3D-5343-44E2-BC3A-87B82EC7FB36} - System32\Tasks\{467B4FE2-4971-4AF5-9811-601905F75A41} => D:\Setup.exe
Task: {CBC74395-1CFD-4CAE-9CAD-1CB7094D406F} - System32\Tasks\{78F17E0D-8133-471A-9698-DC7455DCB127} => D:\setup.exe
Task: {CFB77EF8-3FD1-49A2-862A-8583C2A972D1} - System32\Tasks\{89E5724A-72D8-44BD-9438-0454D9DCA50D} => D:\setup.exe
Task: {D3DCF68D-AF6E-44DC-9BC6-DF00960D7BE7} - System32\Tasks\{6F409C0F-E928-4A6D-97C1-47373F6FCBDA} => D:\Utility\SETUP.exe
Task: {D94F60FE-9445-4583-BA0C-D0A7FF962710} - System32\Tasks\{AD61E5BC-1AA4-49B5-90AA-317448A51C01} => D:\AUTORUN.exe
Task: {E18744C3-0C24-4357-9DCD-B69CDCE4F689} - System32\Tasks\{B8DA9B9B-5DF6-4FC7-A96F-A24C66DB1C8C} => D:\Setup.exe
Task: {F29429AA-2186-44D6-BFDF-C2C1F73BE63B} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Scan the system => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDScan.exe
Task: C:\Windows\Tasks\Ad-Aware Update (Weekly).job => C:\Program Files (x86)\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe
Task: C:\Windows\Tasks\AWC Update.job => C:\Program Files (x86)\IObit\Advanced SystemCare 3\IObitUpdate.exe
end

NOTICE: This script is written specifically for this computer!!!
Running this on another computer may cause damage to the Operating System.

Now, please run FRST, and press the Fix button, just once, and wait.

When done, the tool creates a report on the Desktop called: Fixlog.txt
Please post the Fixlog.txt in your reply.


Next, let's tackle those Unicode files...

Please remove the previous fixlist.txt just used file from your Desktop.

Download >> attached << fixlist.txt (at the bottom of this post) and save it to the Desktop.

Now, please run FRST, and press the Fix button, just once, and wait.

When done, the tool creates a report on the Desktop called: Fixlog.txt
Please, also post this new Fixlog.txt in your reply.


Let's reset Interet Explorer...

Please close all Internet Explorer and Explorer windows that are currently open.

Go to Start > Control Panel > Internet Options
In Internet Properties select: Advanced tab
Look for: Reset Internet Explorer Settings
Click: Reset
Confirm the Reset, and, when done close out.


Please open FRST once again, and check the option: Addition txt
At the program's console, press the Scan button.

When done, the tool produces a log, FRST.txt, on the Desktop.
Please provide the FRST.txt in your reply.
Also post the Addition.txt in your reply.

Try to use your browser, and see if it works. If not, please provide feedback as to what is currently happening.

Thank you!

Haggis23,

Is it possible for you to use Internet Explorer, or Chrome?

Still have some files with Unicode characters showing...

Once again, please remove the previous fixlist.txt from your Desktop.

Download >> attached << fixlist.txt (at the bottom of this post) and save it to the Desktop.
Now, please run FRST, and press the Fix button, just once, and wait.

When done, the tool creates a report on the Desktop called: Fixlog.txt
Please, post the new Fixlog.txt in your reply.


Also download MiniToolBox
Save to the Desktop
Double-click the dowloaded file to run it.



At the program console, please check the following:

• Report IE Proxy Settings
• Report FF Proxy Settings
• List IP configuration
• List Winsock Entries

Click: Go

Please post the Result.txt in your reply.

Please try Troubleshoot Application Conflicts by Performing a Clean Startup
Don't forget to revert the changes! Post results