I don't think it should be necessary after paying for a public release of a product to go to another forum to ask for help. The product should not have been released in the first place.
If a developer can't make the product work as advertised it should be withdrawn and refunds given all round.
If you represent mabm we are in allot of trouble,
Me testing a beta product is not at all my duty it's yours and who ever feels the need to do so,
I'll agree with Andrew,
I have corresponded with mabm via email,
It was un-fruitful to say the least,
They are in denial,
I'm Unwilling to test 2.0
My world-my choice,
Cheers.
Exaggerating the usage of a full scan is not very realistic but is pretty funny,
Once ever week or 2 is not uncommon practice.
Rootkit will be unused for the obvious reasons.
Guenter Poller, Apr 09 05:54 AM:
Dear TrashZone,
Thank you for this information. In this case, I am closing the support ticket #-------
If you have any questions or if you need further assistance, please do not hesitate to contact Malwarebytes Support via
http://www.malwarebytes.org/support/consumer/
Thanks for choosing Malwarebytes!
best regards
Günter Poller
Product Support
Malwarebytes Corporation
Crushes malware. Restores confidence.
www.malwarebytes.org
Suit yourself - help has been offered. Don't have time monitor topics where users don't really want help.
Best wishes
@AdvancedSetup
I for one plus many many others on this forum have been using and promoting Malwarebytes Anti Malware for years as the best. I still think it's the best. I have been having few of the problems others are having but I do have some problems.
That is probably because their are so many configurations of systems to deal with.
The dispute is coming from Malwarebytes past performance.
Many expect the quality always to be of the highest in the land. We don't expect problems no mater if it is new or not from Malwarebytes.
That is a unrealistic expectation in my opinion.
Things we know.
1. Malwarebytes 2.0.1.1004 is new.
2. We all expect the best from Malwarebytes.
3. We all are having problems of some kind with the new Malwarebytes.
4. We expect the problems to be fixed soon.
--------------------------------------------------
I for one and I believe many others on this forum will work with you to solve these problems if you so desire. The problem is the expertise that the folks at Malwarebytes is way above my pay grade. I like many others can only report the problems we are having. I know I don't have the knowledge to help with programing such a complicated piece of software.
I have been using the Free version for years and the last couple of years the Professional version on two computers. I intend to keep using the new version awaiting for update repairs after working the bugs out.
I have posted on this forum many times that; if Malwarebytes made a all in one (Anti virus, anti malware, anti spyware, anti rootket,ect.) I would buy it. I base this statement on the previous quality of Malwarebytes and I do expect the quality standards to always be the very best.
If you want to know the problems I perceive I have just ask.
@ThrashZone
Please read what I posted. I said that I would help you, not our help desk. Great group of guys but obviously you were not happy with their support. Again, no disrespect but going back and forth here like this is not productive for either of us. Please come to our forum and stop playing and I will personally assist you. I will not be posting back to this topic. [except possibly to assist someone that actually does want help]
Thank you again.
Thanks the log files have already been sent right before the quoted message was returned to me,
Support is support via email or on a public forum I see no difference except privacy,
I fail to see how your going to fix rootkit no offence but I'm happy with 1.75.0.1300 for now,
I'll give 2.0 a while the earth will not stop spinning because I'm not on 2.0
Cheers.
@AdvancedSetup,
Are the issues shown in this post are already known/documented and being worked on?
Wow, I must say the above says it all , I just cannot believe what I am reading , this type of talk is never acceptable and would not be tolerated in most business environments , no way , no how period.
And from someone in a management type position, are you kidding ? There are no haters here , these people have been die hard supporters for many many years and are responsible for countless Mbam customers.
You Sir, need to accept that your new product is a big disappointment and you guys need to do everything possible to make it right and prove that Mbam is still a top notch product and worthy of purchasing .
I am a lifetime license holder and I have recommend Mbam to a ton of people but with this new version I feel ripped off to be honest .
@UserNameIssues
There have been reported issues with this and due to the complexity of differences between systems I cannot say for sure that it will be corrected in the next build for you but some of our Experts and in my own testing show the scans to be much faster now. Here is a scan I did earlier tonight with an updated build of the program that is not public yet but will be soon. Once it is released and you test it out and do continue to have issue please open a ticket on the forum and I'll be happy to assist you.
In reviewing some of the other posts here on the sevenforums I think the FAQ should help to answer some questions.
Common Questions, Issues, and their Solutions
Below is a Threat Scan (used to be called Quick Scan) and I'll go ahead and run a Custom Scan and do the equivalent of a Full Scan and then post back that log so you can see the time taken.
Malwarebytes Anti-Malware
Malwarebytes | Free Anti-Malware & Internet Security Software
Scan Date: 4/19/2014
Scan Time: 10:09:23 PM
Logfile:
Administrator: Yes
Version: 2.00.2.1005
Malware Database: v2014.04.20.01
Rootkit Database: v2014.03.27.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: AS
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 259145
Time Elapsed: 3 min, 36 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)
(end)
Quote
