Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Catch 22 with McAfee and Windows Updates

27 Apr 2014   #1

Windows 7 home premium 64 bit
Catch 22 with McAfee and Windows Updates

I recently reinstalled Windows on an Acer 64 bit desktop. I installed it from the Acer backup partition. Everything was fine except for my McAfee antivirus. Although I could install McAfee Security Suite itself, I could not get the antivirus bit to install. After the reinstall I did well over 1000 Windows updates, and there was nothing left but the optional Bing toolbar which I abhor.

So I contacted McAfee and let them take remote control. They couldn't get it to install either, and they navigated to Windows Updates where there were 4 important updates that were not there yesterday.. While they were still on the phone, but after they'd ended the screen sharing session, I downloaded those 4 updates. One of the updates did not install and McAfee told me that the lack of an updated system was why their antivirus would not install. They refused to help me anymore, saying that I should contact Microsoft. Right....

After I slammed down the phone on them I noticed that there were now 2 important updates to install. One of them was IE11. I tried to install that separately but got an error. I tried the other update. That also failed. I downloaded the offline installation package of IE11, That failed. I checked on just what version of internet explorer I was using - it was IE8. I downloaded the offline installation package of IE10, That also failed. I downloaded Firefox. That worked. I tried to uninstall IE8, but it didn't show up under view installed updates, so I unchecked it from Turn Windows Features On and Off, and tried to install IE11 or 10.

No go...

I actually don't know what to do at this point. McAfee is paid up through sometime late in 2015.

My System SpecsSystem Spec
27 Apr 2014   #2

W7 Pro SP1 64bit

1) Create a new thread in this section:
Windows Updates & Activation - Windows 7 Help Forums
Be sure to follow these steps:
Windows Update Posting Instructions

2) After all of the updates are installed. Contact McAfee again and see if the can remote in again. They probably will not be able to get the software to completely install - so ask for a refund if they fail.

3) Uninstall McAfee and never buy it again.
My System SpecsSystem Spec
27 Apr 2014   #3

Windows 7 Home Premium

Uninstalling McAfee is a good suggestion!

There are free AV programs that you can use. Some of them are (in alphabetical order):

avast! Free Antivirus 2014

AVG AntiVirus Free 2014

Avira Free AntiVirus

Bitdefender Antivirus Free Edition

Comodo Antivirus 6

Microsoft Security Essentials

Panda Cloud Antivirus Free 2

It is best to install any of these from the company's website. Even so, be aware of any other program that installs automatically, if left checked. As an example, any attempt to install a toolbar or change your browser's home page and default search provider during the installation process. Uncheck those boxes before continuing, if you don't want them.

The above list in not all-inclusive, there are more free AVs...
My System SpecsSystem Spec


 Catch 22 with McAfee and Windows Updates

Thread Tools

Similar help and support threads
Thread Forum
Catch 22
I have an unused Win 8 upgrade key and want to use it in VMware Player running in Win 7. As it's an upgrade key I can't use it for a clean install (I've tried) so I'm having to install some other windows version first and then use Microsoft's Upgrade Windows with only a product key - Windows Help...
Windows 7 install problem catch 22
Hi All, First time poster here, my system specs should be listed with this as I filled it out when registering. System is home built and previously was running Win XP 32 bit. I am trying now to install Win 7 Professional 64 Bit but having a spot of trouble with it. Namely I get a Blank screen...
Installation & Setup
John McAfee hates McAfee !!!
Guys Thought this would bring in some much needed laugh :D bKgf5PaBzyg p.s let me know if this isn't appropriate .. will delete the post !!
Chillout Room
McAfee Security Center updates slows down computer
whenever McAfee security center begins the automatic updates process it slows my computer down so that it is useless until it is done updating, and sometimes Mcafee automatic updates slows itself down so it takes even longer to update. any suggestions?
System Security

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:50.
Twitter Facebook Google+