Windows Security Center won't turn on

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  1. Posts : 53
    windows 7 64 bit
    Thread Starter
       #11

    hOk, well, I just did the steps from (Startup Repair Infinite Loop Recovery) which that replaces the 5 files from regback and that fixed the blue screen error that I had from messing with the SAM in registry earlier. THanks. The files were from 4/23/14 in regbak. Now, in the actual config folder, there were backups in that folder of those 5 files, with .bak extentions from 4/28/14 before this all happened too.

    So, this got me back to the original issue, which is the black screen with a mouse pointer after the windows logo... Anymore ideas?

    (I wanted to say thanks. This isn't something anyone locally here can help with and places like certain big box store won't help with stuff like this, they just restore and don't want to dig down deep)
      My Computer


  2. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #12

    which is the black screen with a mouse pointer after the windows logo
    When did the problems start? After some buggy installation?
    Does "safe mode" work? Same problem in "safe mode"
      My Computer


  3. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #13

    * ALERT: ZEROACCESS rootkit symptoms found!
    =>Did you remove ZEROACCESS????
      My Computer


  4. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #14

    Do I read correct???

    -non of the "safe modes" boot successfully
    -"system restore" from "recovery options" : 3 system restore points, but when you select one it fails. What error message?
      My Computer


  5. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #15

    Looking at these Unicode characters: ❤≸⋙\Ⱒ☠⍨\ﯹ๛\


    Please see this page ZeroAccess removal with RogueKiller
      My Computer


  6. Posts : 53
    windows 7 64 bit
    Thread Starter
       #16

    Kaktussoft said:
    which is the black screen with a mouse pointer after the windows logo
    When did the problems start? After some buggy installation?
    Does "safe mode" work? Same problem in "safe mode"
    Well, this pc had windows update off for some time. It got switched on and had 150 updates. I stopped it before it got to the 2nd update, not sure if this was the cause, but only 1-2 installed. After that, upon a reboot, it tried to run a scan, the windows scan where it goes through steps 1-5, this is the scan that can happen when you power off manually sometimes, but it was taking like 3 hours to go through it and I had to power off because I needed the pc. I think then it when this started.

    Kaktussoft said:
    * ALERT: ZEROACCESS rootkit symptoms found!
    =>Did you remove ZEROACCESS????
    That was from a log when I was running rkill, or another program. I think it was removed, but not sure how to check since it won't boot? The computer was fine though after running rkill, antispyware, combofix, etc, with multiple reboots, until the windows update and system scan were aborted.

    Kaktussoft said:
    Do I read correct???

    -non of the "safe modes" boot successfully
    -"system restore" from "recovery options" : 3 system restore points, but when you select one it fails. What error message?
    Correct. Safe modes try to load, but then go to black screen with mouse pointer like normal booting.

    I remember having these 3 restore points, but when I click system restore, it tries to load something, then in 1-2 sec, you get the window "no restore points have been created". Before it says that, it looks like it's trying to open that window where they'd be listed, but quickly in 1-2 sec goes to that splash screen, with the "no restore points...." I did try the command in dos rstruni,exe, I might be spelling that wrong, and same thing happens, it says there are none but I know there were there.

    Jacee said:
    Looking at these Unicode characters: ❤≸⋙\Ⱒ☠⍨\ﯹ๛\


    Please see this page ZeroAccess removal with RogueKiller
    I can't run that since I can't boot. How do I check to see if it's gone?
      My Computer


  7. Posts : 53
    windows 7 64 bit
    Thread Starter
       #17

    also, I was going to do this next, SFC /SCANNOW : Run in Command Prompt at Boot

    I followed steps and it says, "There is a system repair pending which requires reboot to complete. Restart Windows and run SFC again. But everytime I try to reboot and try this sfc, it says that....
      My Computer


  8. Posts : 2,470
    Windows 7 Home Premium
       #18

    Jackie1,

    If you are still dealing with ZeroAccess, please do the following before doing anything else:

    You may want to print these instructions so you can have access to them.
    Also, you may want to read them once before you apply them.

    Please plug in a USB pen drive into a working computer.

    Go to the Farbar Recovery Scan Tool (FRST) download:
    http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
    Select the download that applies to your system 64-bit
    Save the program to the >> USB pen drive.
    Remove USB pen drive when done.

    Now, we are going to use the FRST program from the Recovery Environment to see what ZeroAccess has gotten hold of, and then remove it.

    Please go to the problem computer.
    Since you cannot boot, plug in the USB pen drive which has FRST.

    Start the computer, and tap the F8 key until you get to the Advanced Boot Options
    Use the arrow keys to select the Repair your computer menu item

    From there...
    Select your language settings, and click: Next
    Select your User account and click: OK (If you did not set a password, leave blank.)

    On the System Recovery Options you get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Scan your computer's memory for errors
    Command Prompt

    Select: Command Prompt

    In the Command Prompt window, at the blinking cursor type notepad and press: Enter
    In Notepad, under the File menu select: Open
    Double-click the Computer icon on the left.
    Find the pen drive letter, remember what letter it is, click on it, and press: Open
    Close out of Notepad.

    Click the Command Prompt window
    Type x:\frst64.exe, and press: Enter
    Note: Replace the drive letter x with the drive letter of your pen drive!

    FRST starts, and prepares to run. Follow the prompts.
    Click Yes to the Disclaimer.

    Press the Scan button.

    The scan runs, and, the program saves the FRST.txt, on the pen drive.

    When done, click the Command Prompt window, type exit, and press: Enter

    Back at the System Recovery Options, press: Shutdown
    Remove the USB pen drive.

    Plug the USB pen drive in the working computer, and please provide the FRST.txt in your reply
      My Computer


  9. Posts : 53
    windows 7 64 bit
    Thread Starter
       #19

    Thanks. It's too big to paste, so I attached it. Thanks to everyone for the fast replies. I'm dying here.
    Windows Security Center won't turn on Attached Files
      My Computer


  10. Posts : 53
    windows 7 64 bit
    Thread Starter
       #20

    Why is my screen black when I start Windows 7?

    Also, see above. it first mentions video driver, and I do notice when it tried to load safe mode, right before it gets to black screen with mouse pointer, the last file loaded was the ati driver, but maybe that is normal? Lastly, Scroll down to "fixing registry issues" on above link, and it says to check for "winlogon" key in registry and I don't have that key in my registry! This could be related? I haven't done anything else and will wait rfor eplies...
    Last edited by Jackie1; 29 Apr 2014 at 21:00.
      My Computer


 
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