New
#11
My apology for the delay.
Please use Malwarebytes Anti-Rootkit (MBAR)
Download > http://downloads.malwarebytes.org/file/mbar
Save to the Desktop
Double-click the downloaded file to run the program.
Follow the instructions to update and press: Next
Press Scan to allow the program to check your computer for threats.
If no threats are found, please stop here.
If threats are found, click the Cleanup button to remove them, and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform a second scan to verify that no threats remain.
If they do, click Cleanup once again, and repeat the process.
When done, please post the two logs produced: mbar-log.txt and system-log.txt
(The logs are found in the MBAR folder located on the Desktop)
Also run fixdamage
Open the mbar folder and double-click on its file for the program will launch.
Press the Y key on your keyboard for the program to perform any necessary fixes.
When finished, press any key to exit, and the fixdamage screen to close.
Please restart your computer for changes to go into effect.
Now, check to see if the issue remains.