Windows Firewall cannot be accessed from Control Panel


  1. Posts : 139
    Windows 7 x64 build
       #1

    Windows Firewall cannot be accessed from Control Panel


    Hey guys,

    I'm no stranger to windows at all, so I should be able to understand anything you throw at me.

    That being said I can't seem to get into Windows Firewall from the Control Panel. Click on it just gives a "click" sound followed by nothing.

    I've checked on it in the CMD prompt via "wmic service where name="MpsSvc" get /all /format:list" and verified that it is running, and even checked the service to see that it was running ( which it was ). I just can't access the GUI which controls it. I'm kinda befuddled.

    Running a sfc /scannow returned
    "Verification 100% complete. Windows Resource Protection did not find any integrity violations."

    So I'm left kinda scratching my head. I really don't want to have to reformat Windows (such a pain ) in order to fix it, so... what do you guys think?
      My Computer


  2. Posts : 2,470
    Windows 7 Home Premium
       #2

    Sparatan117,

    Please download Security Check:
    http://screen317.spywareinfoforum.org/
    Save to your Desktop.
    Double-click: SecurityCheck.exe
    Follow the onscreen instructions inside the black box.

    When done, a Notepad report opens automatically, called: checkup.txt

    Please post the checkup.txt in your reply.
    (Please do not take any corrective actions!)



    Also, press on with Downloading Farbar Service Scanner

    Let's get a view of all services and dependencies scoped by the tool...

    Make sure the following options are checked:
    Internet Services
    Windows Firewall
    System Restore
    Security Center
    Windows Update
    Windows Defender

    Press: Scan
    When done, FSS creates a log, FSS.txt, on the Desktop.

    Please provide the FSS.txt in your reply.

    Thank you.
      My Computer


  3. Posts : 139
    Windows 7 x64 build
    Thread Starter
       #3

    Everything looks normal

    Results of screen317's Security Check version 0.99.82
    Windows 7 Service Pack 1 x64 (UAC is disabled!)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Microsoft Security Essentials
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Java 7 Update 55
    Adobe Flash Player 13.0.0.206
    Mozilla Firefox (29.0)
    Google Chrome 34.0.1847.131
    ````````Process Check: objlist.exe by Laurent````````
    Microsoft Security Essentials MSMpEng.exe
    Microsoft Security Essentials msseces.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 0%
    ````````````````````End of Log``````````````````````


    Farbar Service Scanner Version: 03-05-2014
    Ran by Austin (administrator) on 08-05-2014 at 23:50:15
    Running from "C:\Users\UserAccount\Downloads"
    Microsoft Windows 7 Ultimate Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****

    on a slight note, I take pretty good care of my computer, and UAC is just an annoyance to me. Which is why it is disabled.
      My Computer


  4. Posts : 2,470
    Windows 7 Home Premium
       #4

    Please go to Start > Search programs and files (above Start)
    In the search box, type: Command Prompt

    Right click Command Prompt in the search results and select: Run as Administrator

    At the Command Prompt, please copy/paste (with mouse) the following:

    control firewall.cpl
    Press: Enter

    Can you bring up the Windows Firewall?
      My Computer


  5. Posts : 139
    Windows 7 x64 build
    Thread Starter
       #5

    Nope, the window looses focus for about a tenth of a second and then goes back to the command prompt
      My Computer


  6. Posts : 2,470
    Windows 7 Home Premium
       #6

    What first comes to mind is data corruption in firewall.cpl
    However, there could be other reasons, like something in the Registry...

    Please right-click the Command Prompt, and select: Run as Administrator

    Use the following command:

    SFC /scanfile=c:\windows\system32\firewall.cpl
    Press: Enter

    Anything?
      My Computer


  7. Posts : 2,470
    Windows 7 Home Premium
       #7

    Is the Windows Firewall control panel applet the only one that does not open?

    If so, is this issue something that started recently?

    Have you tried using System Restore and using a Restore Point dated before the issue started?


    .
      My Computer


  8. Posts : 139
    Windows 7 x64 build
    Thread Starter
       #8

    Elevated Command Prompt returns this when preforming the requested operation.

    Windows Resource Protection could not perform the requested operation.

    I'm thinking that there might be some sort of issue, but it started after I finished installing all the updates from Windows Update. I figured it would be something that would work itself out with in time, but it never did. I verified that the file existed and that it was indeed filled with something and not just blank, but other than that, it returned no results.

    Like I said, I'm kinda baffled.
      My Computer


  9. Posts : 2,470
    Windows 7 Home Premium
       #9

    Let's see if the following works...

    Give this a try. The file was created by kronckew, one of our colleagues.

    Boot to Safe Mode.

    Go to Start > All Programs > Accessories > Command Prompt
    Right-click the Command Prompt, and select: Run as Administrator

    At the Command Prompt, copy/paste (with the mouse) the following text inside the code box below, and press: Enter

    Code:
     
    @echo off
    rem delete old files
    del /q %windir%\logs\cbs\cbs.log
    del /q c:\sfcdetails.txt
    rem run sfc
    sfc /scannow
    rem filter out non essential junk from the cbs.log
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >c:\sfcdetails.txt 
    rem open details in notepad
    notepad c:\sfcdetails.txt
    rem optional command to shut down & restart pc after running. this may be needed if
    rem sfc replaces some critical files. uncomment (remove the 'rem') to activate.
    rem shutdown -r
    exit
    When sfc is done, a file named sfcdetails.txt appears.

    Please save the sfcdetails.txt file to the Desktop, and post it in your reply.
      My Computer


  10. Posts : 1
    Windows 7 Home Premium 64bit
       #10

    Hi, I have the same problem, and followed your instructions step by step.
    The previous SFC scan showed that there were some corrupt files, but couldn't fix them.

    sfcdetails.txt
      My Computer


 

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