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Windows 7: Virus "Please update your internet explorer" even after formatting

16 May 2014   #11
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by Tews View Post
Are you using a disc to reinstall Windows, or a USB? It almost sounds like an ifected USB that is passing the virus along with the new install...
Agreed


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16 May 2014   #12
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by Wintermoon1919 View Post
i managed to install windows
but i still have the problem
the main page of internet explorer is working(like before) but when i try to enter in "google.com" or do a search with bing or google the "please update...." is still there
now i'm installing updates for windows but i think it won't change anything.....
Where did you get your install disc/usb from?
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16 May 2014   #13
Wintermoon1919

Windows 7 Professional 64bit
 
 

i'm using a dvd
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16 May 2014   #14
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by Wintermoon1919 View Post
i'm using a dvd
Where did you get the DVD and/or where did you get the ISO that you burned on to the DVD?
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16 May 2014   #15
Wintermoon1919

Windows 7 Professional 64bit
 
 

from a friend of mine who used that dvd to install his operative system and never had problems(i think he is using it from years so.....)
but anyway when i first installed windows from that dvd i didn't have any problem.....the virus came later(months later) so i think my pc got infected from another source and not the dvd
anyway i can try to use another dvd and see if that is the problem
what do you think?
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16 May 2014   #16
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

How do you connect to the internet?
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16 May 2014   #17
Wintermoon1919

Windows 7 Professional 64bit
 
 

using an adsl flash drive
(also all the other computers in the house don't have the virus)
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16 May 2014   #18
gregrocker
Microsoft MVP

 

In addition Follow same Reinstall tutorial in my signature pic below to use a clean official ISO for your licensed version, get your drivers first from Updates, scan data with MBAM and SAS before reimporting.

Test performance after each group of Updates, each program install to see if its a point of infection.

Use only tools and methods in reinstall tutorial below especially Step 12 to monitor and restrict browser add-ons and search (spy) services.
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19 May 2014   #19
Wintermoon1919

Windows 7 Professional 64bit
 
 

i thought i solved the problem by downloading and installing a clean image of windows
but i just encountered the problem again
in the first minutes everything was normal i could surf the internet(using explorer) but then again the page(this time it says"update adobe flash..." )appeared and i think that explorer is infected
for now chrome works normally
anyway i'm downloading the updates via "windows update"
there's nothing else i can do?

EDIT: now explorer works again but i don't know for how long it will work because the "bugged page" already showed up
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19 May 2014   #20
gregrocker
Microsoft MVP

 

Did you scan your data with the solutions I suggested before reimporting it?

Is it possible it was a legit popup to install Flash? Please post back a screenshot of the popup using the Snipping Tool in Start Menu.

If you were following the Best Practices in Clean Reinstall - Factory OEM Windows 7 as suggested you would have done the Updates first to get your drivers and latest IE. I would go with IE10 and avoid IE11 which messes up Win7 gadgets.

Do a Diagnostic Install where you check performance after each group of Updates and then each program that is installed. Scan your program installers too or download new ones from the actual author's site as they could be infected if they came from dodgy sites.
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 Virus "Please update your internet explorer" even after formatting




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