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Windows 7: Virus "Please update your internet explorer" even after formatting

20 May 2014   #41
Wintermoon1919

Windows 7 Professional 64bit
 
 

the logs




Attached Files
File Type: log zoek-results.log (105.8 KB, 4 views)
File Type: txt Addition.txt (16.8 KB, 4 views)
File Type: txt FRST.txt (127.2 KB, 6 views)
My System SpecsSystem Spec
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20 May 2014   #42
cottonball

Windows 7 Home Premium
 
 

Wintermoon,

After looking at the results of the programs run, nothing pops out at me that could cause the warning.

Presuming IE 11 and Chrome are your browsers. Have you previously taken action to Reset both browsers?

Use the PC for a day or two, and post back if, or, whether the warning comes back.

It could be that turning the computer off, and then starting it again may have cleared the issue, since it appears you ran ADWCleaner and the Junkware Removal Tool.
My System SpecsSystem Spec
20 May 2014   #43
gregrocker
Microsoft MVP

 

Web pages often try popups or anything else to get your attention to click on something, but if you don't you are usually safe. If ever in doubt and you can't close the browser, just end the task in Task Manager or shut down the PC. As I said earlier I think that was what you saw, nothing more.
My System SpecsSystem Spec
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20 May 2014   #44
UsernameIssues

W7 Pro SP1 64bit
 
 

The FRST.txt file reports the DNS servers to be:
23.253.94.129 (Rackspace Hosting) Which seems a bit odd.
8.8.8.8 (Google's)

Wintermoon1919 stated that "...all the other computers in the house don't have the virus"...
...and they probably have the same DNS settings
...so this might not help, but I would consider using OpenDNS on the router
...and maybe on each computer too (in case the router gets reset someday).
My System SpecsSystem Spec
20 May 2014   #45
Wintermoon1919

Windows 7 Professional 64bit
 
 

it's not a normal pop-up i cant close it and continue to surf the web normally

tomorrow i'll try other solutions and i'll keep you updated
My System SpecsSystem Spec
20 May 2014   #46
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
The FRST.txt file reports the DNS servers to be:
23.253.94.129 (Rackspace Hosting) Which seems a bit odd.
8.8.8.8 (Google's)

Wintermoon1919 stated that "...all the other computers in the house don't have the virus"...
...and they probably have the same DNS settings
...so this might not help, but I would consider using OpenDNS on the router
...and maybe on each computer too (in case the router gets reset someday).
I agree with username issues. Open dns would be a smart idea. It will also help you avoid problems like this in the future since it uses malware blacklisting.

Is the problem still going on?
My System SpecsSystem Spec
22 May 2014   #47
Wintermoon1919

Windows 7 Professional 64bit
 
 

yes i still have the problem

now i think that gregrocker will try to help me through TeamViewer
My System SpecsSystem Spec
24 May 2014   #48
Wintermoon1919

Windows 7 Professional 64bit
 
 

a part form solving the problem what do you think about the issue? what could it be?
(still have the problem btw)
thanks

edit:

this is my "host" file and my "router home page"...is everything all right?


Attached Thumbnails
Virus "Please update your internet explorer" even after formatting-immagine.png   Virus "Please update your internet explorer" even after formatting-immagine2.png  
My System SpecsSystem Spec
26 May 2014   #49
gregrocker
Microsoft MVP

 

Connected for Wintermoon and found rootkit.necurs.GO and two Trojans with MBAM. Rootkit was in drivers folder, apparently imported into the clean install with a driver.

After MBAM reboots PC and shows clean, the problem with all browsers persists with no ability to connect to the internet, blocked by apparent continued infection.

TDSS Killer finds nothing. SFC shows clean.

Since OP claims nothing imported except from the actual Chrome and other sites, no drivers imported since all were provided during install or Windows Updates, we looked at his router to find Firewall is diconnected.

After reconnecting router firewall I suggested he scan all other home PC's with MBAM, scan Win7 DVD with MBAM, then wipe the HD with Diskpart Clean Command to reinstall, again only getting drivers from installer and Updates.

Import nothing until browsers are tested.

Security specialists may have other solutions for rootkit.necurs.GO
My System SpecsSystem Spec
26 May 2014   #50
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by andrew129260 View Post
Where are you downloading the driver from? What site?
I had a feeling it was that driver. Thanks for the update gregrocker.
My System SpecsSystem Spec
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 Virus "Please update your internet explorer" even after formatting




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