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Windows 7: Taskbar and icons disappear, all programs crash, can't ctrl-alt-del

23 May 2014   #1

Windows 7
Taskbar and icons disappear, all programs crash, can't ctrl-alt-del

I seem to be stumped here guys. I don't know if it's a virus or something else. Sometimes my computer seems to randomly crash everything. the explorer.exe process, any applications I have open, everything. I attempted to ctrl-alt-del to bring up the task manager and restart the explorer.exe process but it doesn't work, the screen just blinks (goes blank and back to desktop) every time I press it. I thought it might be a virus but I scanned and found 2 PUP's (potentially unwanted programs), and I removed them. However, the issue still occurs now and then. Please help I really, really don't want to reinstall windows and ALL of the games and programs I have on here. Thank you in advance. I provided a hijackthislog below, maybe you can spot something I didn't see.

Attached Files
File Type: txt hijackthislog.txt (10.8 KB, 5 views)
My System SpecsSystem Spec
24 May 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Hello Blue67impala,

Does the computer perform in the same manner in safe mode?Reduce items at start-up:Perform a clean boot: Scan with Kaspersky TDSSKiller:ESET online scanner: Post a screenshot of your Hard Drive(s) using Crystal Disk Info software:Run a Hard Drive test:Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Post back with results.
My System SpecsSystem Spec
25 May 2014   #3

Windows 7 Home Premium


Some simple suggestions...

First of all, I would uninstall IObit Advanced SystemCare 7.

Next, please tap the F8 key as your computer starts.

On the Advanced Boot Options screen, select the Last Known Good Configuration, and then press: Enter

Windows may resume itself to the state when it was working.

If using the Last known good configuration does not help, try: System Restore
Do so to a date before the problems started.
My System SpecsSystem Spec


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