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Windows 7: All Browsers Crashing Randomly

12 Jun 2014   #31

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Here is the report of headProtect

Attached Files
File Type: txt Scan_2014-6-13-10-45.txt (29.4 KB, 8 views)
My System SpecsSystem Spec
13 Jun 2014   #32

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Panos I am not as good as the others but you could try a run with this

Emsisoft Free Emergency Kit: portable malware scanner | Free removal of Viruses,Bots, Spyware, Keyloggers and Trojans < just run the first two scans - Emergency and Command Line .

One worth a try if nothing comes up would be this one as it will scan for power on

Download Kaspersky Rescue Disk 10
My System SpecsSystem Spec
13 Jun 2014   #33

Windows 10 Pro

This is the first time I have looked at a herdprotect scan and found nothing that would indicate a severe/bad/troublesome threat.

I do want to verify that you have the world of goo game?

Please let me know.

You have avg antivirus installed, is that what you are using?

You have also created a new admin account, are the crashes still occurring since the new account was made?

Let's move on here:

Make sure your data is backed up either on an external hard drive or somewhere else before proceeding:

1.) Please download and save the file TFC by Old Timer. Again, save the file to your downloads folder or your desktop. Do not run it.

Downloading TFC

2.) Close your programs before running this tool. TFC will close ALL open programs.

3.) Browse to where you saved tfc. Right click on tfc.exe and choose Run As Administrator.

4.) Click the Start button to begin the cleaning process and let it run uninterrupted to completion. When it finishes it will say total files cleaned, and the start button will be grayed out. Click exit.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
My System SpecsSystem Spec

14 Jun 2014   #34

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Thanks for your answers.

AVG i had it before installed in my computer but then i removed it and i use now Avast. About this world of goo game, i have never play it or open it, i suppose it is game installed from ASUS. Anyway from the resulrs of HerdProtect i have only remove these two, AVG and goo game.

I didnt have much time to test full day in the new admin user but for 1 more hour that i tested it was without crashes, till tomorrow i will try for more long time and i will post results. About tfc i have ran it before few days when TrashZone member suggested me it here(All Browsers Crashing Randomly)
My System SpecsSystem Spec
14 Jun 2014   #35

Windows 10 Pro

Sounds good. Keep me informed. And oops, missed the part about you already running tfc.

Yes, I figured all those games were preinstalled by asus. I would go through your programs and features panel in control panel and uninstall anything you do not use. Not only to save space, (which isn't really necessary these days) but mostly for performance.
My System SpecsSystem Spec
14 Jun 2014   #36

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Bad news, I am now loged in with the new admin user and within 10 min it was two crashes.
My System SpecsSystem Spec
14 Jun 2014   #37

Win-7-Pro64bit 7-H-Prem-64bit

That is bad news,
I would not delay make another admin account,
As soon as you do,
Change both the other accounts to Standard users,
You can then delete the second account,
See if this new third created admin account lives longer with the permissions of the original admin account changed to standard user,
My System SpecsSystem Spec
14 Jun 2014   #38

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Take a look in Event Viewer for critical and error events related to IE.

Post a screenshot for a few unique events - the error codes might provide a lead.
My System SpecsSystem Spec
14 Jun 2014   #39

Windows 10 Pro

I do not see it necessary to create a new admin account since one was just created. I do think the event viewer is a good idea. Please follow the above advice, and then do the following:

Questions I want answered:

-What is your homepage set to?
-What web sites are you accessing when it crashes? Any website?
-When did this problem start? Did you install or uninstall any software recently when the problem occurred?
-By crashing, is the browser closing and actually crashing? Or it says the browser failed to load the page like stated on first post?
-How old is your modem/router?

Download DDS:

Save the file to your pc. Then open the dds icon to run the tool.
When done, DDS will open two (2) logs:

Save both reports to your desktop.
Include the contents of both logs in your next post by using the paperclip

My System SpecsSystem Spec
14 Jun 2014   #40

Win-7-Pro64bit 7-H-Prem-64bit

I'm sticking with my suggestion,
A bit more conservative than Nigel's although I would agree 100% with his
Changing both would / should restrict the other two accounts from making system wide changes,
Including what ever corruption exists,
But it is important for the op to Not activate the same stuff that is most likely effecting other needed programs like browsers,
You can still diagnose a standard account
Attachment 321712
My System SpecsSystem Spec

 All Browsers Crashing Randomly

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