ransomware and black screen upon start-up

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  1. Posts : 4,566
    Windows 10 Pro


    UK has always interest me though. As many other countries do. SO many people talk about exploring space. I think we should explore our own planet first. We still do not know what is in our oceans. Only 10% has been explored.

    Interesting isn't it? We want to know whats above us, but not beneath us....
      My Computer

  2. Posts : 17
    Win 7
    Thread Starter

    Hi Andrew. I have now had time to go through your long reply and have investigated all your recommendations and will be acting on them over the next weekend. Thank you again for your efforts on my behalf I am impressed. Could I please ask you to help with another issue? Whenever I've tried to use System Restore I always get a message to say that SR did not complete it was unable to gather sufficient information.

    Hope you're having a great day.
      My Computer

  3. Posts : 5,440
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

    Hi Chameleon
    Try doing a system restore in Safe Mode as it is probably your anti virus program blocking the system restore!
      My Computer

  4. Posts : 17
    Win 7
    Thread Starter

    Hi Mitchell.......I trust that's your fore-name, I don't wish to be rude.
    Thank you for the tip re system restore in safe mode. I never gave that a thought.

    How're things in Cornwall? Although I'm showing a French flag (by default) I'm a Brit - lived in Hampshire, born in Bristol. Now retired and trying desperately to get to grips with computing - web-building and computer art. It keeps me off the streets.

    Best wishes.
      My Computer

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