HerdProtect getting stopped by AVG

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  1. Posts : 15
    CT: CONNECTICUT
       #1

    HerdProtect getting stopped by AVG


    Hi, I just downloaded and tried to run Herd Protect. Then AVG popped up with a security threat. The first time i clicked the "allow threat" The second and third time I clicked "remove threat." Then I turned off AVG in the task manager. But Herd Protect stayd stuck and the AVG window kept returning.

    The screenshot shows the threat I created an exception for.

    I apologize for not knowing what i'm doing. I have three questions:

    How do I get HerdProtect to run?
    How do I get rid of the Malware on my computer?
    Why didn't AVG get rid of that stuff in the first place?
    Attached Thumbnails Attached Thumbnails HerdProtect getting stopped by AVG-avgscrshot.jpg  
      My Computer


  2. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #2

    Did you download it from here? Download herdProtect - Free Anti-Malware Platform
      My Computer


  3. Posts : 15
    CT: CONNECTICUT
    Thread Starter
       #3

    RE: HerdProtect getting stopped by AVG


    Yes, I did. Downloaded it from a lin in another thread that seemed potentially related to my issues.
      My Computer


  4. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #4

    Download DDS from one of these links:
    DDS.com
    DDS.pif
    • Disable any script blocking protection
    • Double click the dds icon to run the tool.
    • When done, DDS will open two (2) logs:
      1. DDS.txt
      2. Attach.txt <--- will be minimized in the task tray
    • Save both reports to your desktop.

    Include the contents of both logs in your next post.
      My Computer


  5. Posts : 15
    CT: CONNECTICUT
    Thread Starter
       #5

    Hi Jacee,
    Here are the contents of the reports. THanK you in advance!!
    Laurie

    <<>><<>><<>><<>><<>><<>><<>><<>>

    DDS
    DDS (Ver_2012-11-20.01) - NTFS_x86
    Internet Explorer: BrowserJavaVersion: 10.55.2
    Run by rkl at 21:32:11 on 2014-06-27
    Microsoft Windows 7 Starter 6.1.7600.0.1252.1.1033.18.1013.337 [GMT -4:00]
    .
    AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
    AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
    SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
    .
    ============== Running Processes ================
    .
    c:\PROGRA~1\AVG\AVG2014\avgrsx.exe
    C:\Program Files\AVG\AVG2014\avgcsrvx.exe
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    c:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\AVG\AVG2014\avgidsagent.exe
    C:\Program Files\AVG\AVG2014\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Launch Manager\dsiwmis.exe
    C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
    C:\Program Files\Acer\Registration\GREGsvc.exe
    C:\Program Files\Acer\Acer VCM\RS_Service.exe
    C:\Program Files\Microsoft Application Virtualization Client\sftvsa.exe
    C:\Program Files\Acer\Acer Updater\UpdaterService.exe
    C:\Program Files\Google\Update\1.3.24.15\GoogleCrashHandler.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Microsoft Application Virtualization Client\sftlist.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\AVG\AVG2014\avgui.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\AVG\AVG2014\avgnsx.exe
    C:\Program Files\AVG\AVG2014\avgemcx.exe
    C:\Windows\system32\ctfmon.exe
    C:\Program Files\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
    C:\Windows\system32\igfxext.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe
    C:\Windows\system32\SearchIndexer.exe
    c:\Program Files\Microsoft Security Client\NisSrv.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.google.com/
    uDefault_Page_URL = hxxp://acer.msn.com
    mStart Page = hxxp://acer.msn.com
    BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
    mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
    mRun: [Acer ePower Management] c:\program files\acer\acer epower management\ePowerTray.exe
    mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
    mRun: [AVG_UI] "c:\program files\avg\avg2014\avgui.exe" /TRAYONLY
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
    IE: {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - c:\program files\paltalk messenger\Paltalk.exe
    TCP: NameServer = 64.72.64.10 8.8.8.8
    TCP: Interfaces\{2B169545-0321-4137-ACB4-A1CA7E59889C} : DHCPNameServer = 64.72.64.10 8.8.8.8
    TCP: Interfaces\{2B169545-0321-4137-ACB4-A1CA7E59889C}\34347457563747 : DHCPNameServer = 136.244.1.1 136.244.1.2 8.8.8.8
    TCP: Interfaces\{2B169545-0321-4137-ACB4-A1CA7E59889C}\35D616C6C644565627 : DHCPNameServer = 192.168.0.1
    TCP: Interfaces\{2B169545-0321-4137-ACB4-A1CA7E59889C}\64964646C6568656164637D27457563747 : DHCPNameServer = 192.168.2.253
    TCP: Interfaces\{2B169545-0321-4137-ACB4-A1CA7E59889C}\C41607964657D6028496C6C602641627D6 : DHCPNameServer = 10.1.10.1 75.75.76.76
    TCP: Interfaces\{2B169545-0321-4137-ACB4-A1CA7E59889C}\D496E6E61672370286964656F65747 : DHCPNameServer = 10.0.1.1
    TCP: Interfaces\{A81087B2-589B-456F-8D51-F5A5BADAE6F1} : DHCPNameServer = 192.168.0.1 192.168.0.1
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
    Notify: igfxcui - igfxdev.dll
    SSODL: WebCheck - <orphaned>
    mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\35.0.1916.153\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2014-5-13 149784]
    R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2014-5-13 237848]
    R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2014-5-13 107288]
    R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2014-5-13 27416]
    R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-9-27 214696]
    R1 Avgdiskx;AVG Disk Driver;c:\windows\system32\drivers\avgdiskx.sys [2014-5-13 122136]
    R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2014-5-13 198936]
    R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2014-5-13 21272]
    R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2014-5-13 192280]
    R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2014-5-13 210200]
    R1 mwlPSDFilter;mwlPSDFilter;c:\windows\system32\drivers\mwlPSDFilter.sys [2009-6-2 18992]
    R1 mwlPSDNServ;mwlPSDNServ;c:\windows\system32\drivers\mwlPSDNserv.sys [2009-6-2 16432]
    R1 mwlPSDVDisk;mwlPSDVDisk;c:\windows\system32\drivers\mwlPSDVDisk.sys [2009-6-2 60976]
    R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2014\avgidsagent.exe [2014-5-13 3644432]
    R2 avgwd;AVG WatchDog;c:\program files\avg\avg2014\avgwdsvc.exe [2014-5-13 292424]
    R2 cvhsvc;Client Virtualization Handler;c:\program files\common files\microsoft shared\virtualization handler\CVHSVC.EXE [2013-4-22 822504]
    R2 DsiWMIService;Dritek WMI Service;c:\program files\launch manager\dsiwmis.exe [2010-11-26 321104]
    R2 ePowerSvc;Acer ePower Service;c:\program files\acer\acer epower management\ePowerSvc.exe [2010-12-21 735776]
    R2 GREGService;GREGService;c:\program files\acer\registration\GREGsvc.exe [2010-1-8 23584]
    R2 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2013-6-18 104768]
    R2 RS_Service;Raw Socket Service;c:\program files\acer\acer vcm\RS_Service.exe [2010-11-26 260640]
    R2 sftlist;Application Virtualization Client;c:\program files\microsoft application virtualization client\sftlist.exe [2013-6-26 523944]
    R2 Updater Service;Updater Service;c:\program files\acer\acer updater\UpdaterService.exe [2010-11-26 243232]
    R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\drivers\L1C62x86.sys [2010-11-26 68208]
    R3 NETwNs32;___ Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 32 Bit;c:\windows\system32\drivers\NETwsn00.sys [2013-7-25 10382576]
    R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2013-10-23 280288]
    R3 Sftfs;Sftfs;c:\windows\system32\drivers\Sftfslh.sys [2013-6-26 583848]
    R3 Sftplay;Sftplay;c:\windows\system32\drivers\Sftplaylh.sys [2013-6-26 197800]
    R3 Sftredir;Sftredir;c:\windows\system32\drivers\Sftredirlh.sys [2013-6-26 24232]
    R3 Sftvol;Sftvol;c:\windows\system32\drivers\Sftvollh.sys [2013-6-26 20136]
    R3 sftvsa;Application Virtualization Service Agent;c:\program files\microsoft application virtualization client\sftvsa.exe [2013-6-26 207528]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
    S3 EUCR;EUCR;c:\windows\system32\drivers\EUCR6SK.sys [2010-11-26 82768]
    S3 MWLService;MyWinLocker Service;c:\program files\egistec mywinlocker\x86\MWLService.exe [2010-5-26 305520]
    S3 NETw5s32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 32 Bit;c:\windows\system32\drivers\NETw5s32.sys [2010-11-26 6766080]
    .
    =============== Created Last 30 ================
    .
    2014-06-28 00:57:26 8140904 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{cbe428b8-5687-4a43-b8f8-4521ea8a8015}\mpengine.dll
    2014-06-26 15:14:43 -------- d-----w- c:\program files\Reason
    2014-06-26 14:49:18 8140904 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
    2014-06-24 03:16:00 765968 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\{96d6491b-f4eb-4643-a1dd-d5de05b86820}\gapaengine.dll
    2014-06-19 16:38:49 -------- d-----w- c:\users\rkl\appdata\local\Adobe
    2014-06-05 22:48:52 -------- d-----w- c:\program files\CCleaner
    2014-06-05 22:40:10 -------- d-----w- c:\users\rkl\appdata\roaming\rightbackup
    2014-06-05 22:34:11 -------- d-----w- c:\users\rkl\appdata\roaming\systweak
    2014-06-02 12:10:52 -------- d-----w- c:\windows\pss
    2014-05-31 15:37:22 -------- d-----w- c:\users\rkl\appdata\roaming\Paltalk
    2014-05-31 15:37:16 71344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2014-05-31 15:37:16 699056 ----a-w- c:\windows\system32\FlashPlayerApp.exe
    2014-05-31 15:36:31 -------- d-----w- c:\program files\Paltalk Messenger
    .
    ==================== Find3M ====================
    .
    2014-05-13 18:19:14 192280 ----a-w- c:\windows\system32\drivers\avgldx86.sys
    2014-05-13 18:17:24 237848 ----a-w- c:\windows\system32\drivers\avglogx.sys
    2014-05-13 18:17:22 210200 ----a-w- c:\windows\system32\drivers\avgtdix.sys
    2014-05-13 18:17:22 122136 ----a-w- c:\windows\system32\drivers\avgdiskx.sys
    2014-05-13 18:17:20 149784 ----a-w- c:\windows\system32\drivers\avgidshx.sys
    2014-05-13 18:09:12 198936 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
    2014-05-13 18:04:36 27416 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
    2014-05-13 18:04:34 21272 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys
    2014-05-05 16:55:33 0 ----a-w- c:\windows\system32\shoADB.tmp
    2014-04-21 02:38:21 0 ----a-w- c:\windows\system32\sho2AB5.tmp
    2014-04-15 00:13:52 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
    .
    ============= FINISH: 21:34:39.14 ===============



    ATTACH
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Starter
    Boot Device: \Device\HarddiskVolume2
    Install Date: 2/14/2011 1:07:06 AM
    System Uptime: 6/27/2014 8:44:34 PM (1 hours ago)
    .
    Motherboard: Acer | | JE02_PT
    Processor: Intel(R) Atom(TM) CPU N455 @ 1.66GHz | CPU | 1666/667mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 220 GiB total, 183.748 GiB free.
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP180: 6/5/2014 6:58:53 PM - Removed Microsoft Silverlight
    RP181: 6/6/2014 7:54:25 PM - Windows Update
    RP182: 6/11/2014 8:17:45 AM - Windows Update
    RP183: 6/14/2014 7:13:22 PM - Windows Update
    RP184: 6/15/2014 3:45:35 PM - Removed Paint.NET v3.5.11
    RP185: 6/18/2014 2:03:36 PM - Windows Update
    RP186: 6/21/2014 5:36:18 PM - Windows Update
    RP187: 6/24/2014 11:21:02 PM - Windows Update
    .
    ==== Installed Programs ======================
    .
    Acer Crystal Eye webcam Ver:1.1.192.810
    Acer ePower Management
    Acer eRecovery Management
    Acer Game Console
    Acer Games
    Acer Registration
    Acer ScreenSaver
    Acer System Information
    Acer Updater
    Acer VCM
    Acrobat.com
    Adobe AIR
    Adobe Flash Player 13 ActiveX
    Adobe Flash Player 14 Plugin
    Adobe Reader 9.1 MUI
    Adobe Shockwave Player 12.1
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
    AVG 2014
    Bing Rewards Client Installer
    Blackhawk Striker 2
    Bonjour
    CCleaner
    D3DX10
    ENE USB Card Reader Driver
    eSobi v2
    Farm Frenzy
    Final Drive Nitro
    Google Chrome
    Google Drive
    Google Update Helper
    herdProtect Anti-Malware Scanner
    Identity Card
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) Rapid Storage Technology
    iTunes
    Java 7 Update 55
    Java Auto Updater
    Jewel Quest Solitaire 2
    Launch Manager
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Default Manager
    Microsoft Office 2010
    Microsoft Office Click-to-Run 2010
    Microsoft Office Starter 2010 - English
    Microsoft Security Client
    Microsoft Security Essentials
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    MSVCRT
    MyWinLocker
    MyWinLocker Suite
    Paltalk Messenger 11.4
    Penguins!
    Picasa 3
    QuickTime 7
    Realtek High Definition Audio Driver
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Shredder
    Skype™ 6.14
    swMSM
    Synaptics Pointing Device Driver
    System Requirements Lab for Intel
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Virtual Villagers 4 - The Tree of Life
    Visual Studio 2012 x86 Redistributables
    Welcome Center
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live Sync
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    .
    ==== Event Viewer Messages From Past Week ========
    .
    6/26/2014 12:00:03 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgwd service.
    6/25/2014 11:21:34 PM, Error: Service Control Manager [7022] - The Security Center service hung on starting.
    6/25/2014 11:20:36 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.
    .
    ==== End Of File ===========================
      My Computer


  6. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #6

    Let's see what adware we can get rid of first.


    Please download AdwCleaner by Xplode and save to your Desktop.
    Step 1.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator.
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Copy and paste the contents of that logfile in your next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.



    Step 2.
    Using AdwCleaner v3: Scan & Clean:
    This time click on the Clean button.
    Press OK when asked to close all programs and follow the onscreen prompts.
    Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
    Copy and paste the contents of that logfile in your next reply.
    A copy of that logfile will also be saved in the C:\AdwCleaner folder


    ******Post both .txt logs
      My Computer


  7. Posts : 4,566
    Windows 10 Pro
       #7

    When you downloaded herdprotect did you choose installer or portable?
      My Computer


  8. Posts : 15
    CT: CONNECTICUT
    Thread Starter
       #8

    Hi Jacee -- the scan report looks pretty small to me, but yes confusing. I don't really know what any of those programs are.

    Andrew: I downloaded the installer version, not the portable. I think so anyway.

    I'll run the cleaner now and post that in my next reply.

    ADW SCAn REPORT
    # AdwCleaner v3.213 - Report created 28/06/2014 at 17:13:46
    # Updated 23/06/2014 by Xplode
    # Operating System : Windows 7 Starter (32 bits)
    # Username : rkl - LPAIGEG
    # Running from : C:\Users\rkl\Desktop\AdwCleaner.exe
    # Option : Scan

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    Folder Found : C:\Users\rkl\AppData\Roaming\Systweak

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Found : HKCU\Software\systweak
    Key Found : HKLM\SOFTWARE\Microsoft\Tracing\AdvancedSystemProtector_RASAPI32
    Key Found : HKLM\SOFTWARE\Microsoft\Tracing\AdvancedSystemProtector_RASMANCS
    Key Found : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
    Key Found : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
    Key Found : HKLM\SOFTWARE\Microsoft\Tracing\systweakasp_rasapi32
    Key Found : HKLM\SOFTWARE\Microsoft\Tracing\systweakasp_rasmancs
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{1EC9510D-A439-4950-9399-B6399EDF9EA7}
    Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4
    Key Found : HKLM\Software\systweak

    ***** [ Browsers ] *****

    -\\ Internet Explorer v0.0.0.0


    -\\ Google Chrome v35.0.1916.153

    [ File : C:\Users\rkl\AppData\Local\Google\Chrome\User Data\Default\preferences ]


    *************************

    AdwCleaner[R0].txt - [1378 octets] - [28/06/2014 17:13:46]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1438 octets] ##########
      My Computer


  9. Posts : 4,566
    Windows 10 Pro
       #9

    1.) Download herdprotect: (choose the portable version)

    Download herdProtect - Free Anti-Malware Platform

    2.) Run the scan.

    3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

    DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

    Attached Images
      My Computer


  10. Posts : 15
    CT: CONNECTICUT
    Thread Starter
       #10

    ADCLEANER REPORT

    # AdwCleaner v3.213 - Report created 28/06/2014 at 17:24:00
    # Updated 23/06/2014 by Xplode
    # Operating System : Windows 7 Starter (32 bits)
    # Username : rkl - LPAIGEG
    # Running from : C:\Users\rkl\Desktop\AdwCleaner.exe
    # Option : Clean

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    Folder Deleted : C:\Users\rkl\AppData\Roaming\Systweak

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    [#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{1EC9510D-A439-4950-9399-B6399EDF9EA7}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AdvancedSystemProtector_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AdvancedSystemProtector_RASMANCS
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\systweakasp_rasapi32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\systweakasp_rasmancs
    Key Deleted : HKCU\Software\systweak
    Key Deleted : HKLM\Software\systweak
    Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4

    ***** [ Browsers ] *****

    -\\ Internet Explorer v0.0.0.0


    -\\ Google Chrome v35.0.1916.153

    [ File : C:\Users\rkl\AppData\Local\Google\Chrome\User Data\Default\preferences ]

    Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
    Deleted [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}

    *************************

    AdwCleaner[R0].txt - [1518 octets] - [28/06/2014 17:13:46]
    AdwCleaner[S0].txt - [1615 octets] - [28/06/2014 17:24:00]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1675 octets] ##########
      My Computer


 
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