Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Banking virus story

11 Jul 2014   #1
3D Jed

Windows 7 pro x64 SP1
Banking virus story

not a question, just info

I bank with RBS in the UK and last night I went to check my balance, but could not log in - 'account locked due to suspicious activity'. The call center wasn't much help - just claimed I had a virus and needed to download some software. Since this was word-for-word what the phone scammers say, I declined.

I then scanned all my machines with AVG, Malwarebytes and Mbam anti-rootkit but found nothing. Was this just a ruse to get me to download the bank's software ?

Today I got through to the bank fraud tech guy. He explained that banking malware can be detected in my cookies at their end, and that AVG etc can't catch it. He suggested swapping AVG for MSE and downloading their software/browser helper called Trusteer Rapport, so I did. I fired up Firefox and bam - Shylock malware detected. This was deleted and after a reboot I can now log on to my bank.

RBS online have been pushing this Rapport malarkey for a couple of years, but I thought I didn't need it. Makes you think. Google 'shylock malware'.

My System SpecsSystem Spec
11 Jul 2014   #2

windows 7 home 64bit

Hi there .. They have been pushing this Software for a long time ... A lot of the Banks and Building Society's use it .. I have no idea what it is like now ... But in the past it used to cause problems ... Making Computers kind of slow high CPU Usage ....
My System SpecsSystem Spec
11 Jul 2014   #3
3D Jed

Windows 7 pro x64 SP1

I'd heard similar tales of the software hogging cpus, but here's Rapport in task manager on my 4770K -

Banking virus story-rapport_taskman.jpg

not using a lot of resources. I buy all my computer stuff online, also groceries etc - so this little hiccup in online banking had me worried.

My System SpecsSystem Spec


 Banking virus story

Thread Tools

Similar help and support threads
Thread Forum
Not able to log into online banking in i.e. 11
I have had problems logging into my online banking in i.e. 11. I don't know if they've done a recent update, but on one bank this just started last weekend - another account has been unable to log in for months (I finally figured out I can log in if I use my chrome browser - which I hate). How...
Browsers & Mail
minimalistic win7 for banking only
Hi all, I'm looking to use a minimalistic version of win7 for internet banking,probably in virtual box for my wife.By minimalistic I mean the bare bones necessary such as FF browser,Tbird email avast or similar antivirus,wordpad (or similar),,system clock,and some sort of software firewall...
Installation & Setup
Online banking and Browsers...
Okay, this is the strangest issue I've ever encountered.. First things first, I'm on Windows 7 32-bit. Browsers: Firefox 3.6.3, Internet Explorer 8, Google Chrome 5.0.375 My issue mainly revolves around bank websites. Firefox, loads the main page just fine, but Google Chrome and Internet...
Browsers & Mail
Cannot access Banking sub-site.
Am trying to upgrade to a new computer: Windows 7 Home Premium, ie8, 64-bit, 6 Gig.Ram. Problem: When on my on-line banking site, click on Bill Pay, I get the message that the page cannot load, return to last page and try again, I my have mispelled... In short, since using this new system, I...
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:27.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App