Browsers, Thunderbird crash when attempting to download/transfer files

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  1. Posts : 12
    7 Home Premium 64-bit with SP1
       #1

    Browsers, Thunderbird crash when attempting to download/transfer files


    System was perfectly stable for such a long time...

    A couple of months back, Firefox started crashing whenever I attempted any kind of file download or page save, from any site. For a while I could work around using DownThemAll plugin. Then that crashed too. For a while , I could get downloads by switching to Chrome or IE. Now every browser crashes at every attempted download. The crash occurs when a "where to save" window tries to open: depending on browser, it occurs instantly or after opening a messed-up explorer window.

    Thunderbird also crashes if I attempt to save an attached file. However, I can drag attachments to desktop to retrieve them. So maybe it's invoking the "where to save" window that's the problem?

    With both browser and mailer, everything is fine on program restart - Windows and other programs seem unaffected.

    I have kept Norton 360 fully updated, and accepted all Windows updates. Have run ccCleaner, Glary registry cleanup and Malwarebytes. Some junk found, but problem not resolved. Below are Windows failure reports from the three browsers. Any help would be very much appreciated!

    Thanks in advance-

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: chrome.exe
    Application Version: 36.0.1985.125
    Application Timestamp: 53c4dbee
    Fault Module Name: COMCTL32.dll
    Fault Module Version: 6.10.7601.17514
    Fault Module Timestamp: 4ce7b71c
    Exception Code: c0000005
    Exception Offset: 000a91e6
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: plugin-container.exe
    Application Version: 31.0.0.5310
    Application Timestamp: 53c75e91
    Fault Module Name: mozalloc.dll
    Fault Module Version: 31.0.0.5310
    Fault Module Timestamp: 53c72e91
    Exception Code: 80000003
    Exception Offset: 0000141b
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 11.0.9600.17207
    Application Timestamp: 53a20d78
    Fault Module Name: comctl32.dll
    Fault Module Version: 6.10.7601.17514
    Fault Module Timestamp: 4ce7c45b
    Exception Code: c0000005
    Exception Offset: 0000000000093ec4
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 2e96
    Additional Information 2: 2e9688db77885323985a1cd557eb9953
    Additional Information 3: 9f3e
    Additional Information 4: 9f3ee6a5abe3264fb48ce593b872ac97
    Last edited by cteno; 06 Aug 2014 at 08:06. Reason: add info
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Hi Use Clean boot,
    https://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
    Click Start and type in the search box,
    msconfig
    Click on the suggestion on top or hit the Enter key,
    Go to the Startup section and take some screen shots for a complete list,
    Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
    Repeat the screen shots,
    See the links above my signature on how to take and upload screen shots here,
    Cheers.
      My Computer


  3. Posts : 12
    7 Home Premium 64-bit with SP1
    Thread Starter
       #3

    ThrashZone said:
    Hi Use Clean boot ...
    Go to the Startup section and take some screen shots for a complete list,
    ...
    Thanks for this, ThrashZone. I'll be happy to upload screenshots of MSConfig, but there are about 60-80 items there, so a lot of shots. Or is there some way to re-size that window?

    Meanwhile, I tried a couple of times to reboot in safe mode, with all non-MS services off except Norton 360, and no applications enabled. No improvement. (Normal startups are only Windows, Thunderbird, Firefox and Cobian plus ShellFolderFix and Classic Shell.)

    Another item that I just realized may be relevant: when Windows starts up, about six Windows Explorer windows open, then most or all crash. This could be related to various applications crashing when the "where do you want to save this?" action begins. I have no idea how to suppress this. -Never mind; turns out it was ShellFolderFix doing that. Disabled now; guess I'll have to live with Win7 messing up my desktop all the time!
    Last edited by cteno; 06 Aug 2014 at 16:25.
      My Computer


  4. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #4

    Hi,
    You have 60-80 items on the startup section ?
      My Computer


  5. Posts : 12
    7 Home Premium 64-bit with SP1
    Thread Starter
       #5

    ThrashZone said:
    Hi,
    You have 60-80 items on the startup section ?
    Err - sorry if I implied that. Six items in startup. 60~80 in Services, of which all but one (N360) disappear when "Hide all Microsoft services" is ticked.
      My Computer


  6. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #6

    Hi,
    Post the screen shots
    With the shots down to two :)
    Go ahead and post screen shots of you Browser add-ons pages,
    Internet explorer,
    Gear symbol and Manage add-ons,
    Bottom left column set the view to Show All Add-ons,
    Post the Toolbars and extensions page,

    Cheers.
      My Computer


  7. Posts : 12
    7 Home Premium 64-bit with SP1
    Thread Starter
       #7

    ThrashZone said:
    Hi,
    Post the screen shots
    With the shots down to two :)
    Go ahead and post screen shots of you Browser add-ons pages,
    Internet explorer,
    Gear symbol and Manage add-ons,
    Bottom left column set the view to Show All Add-ons,
    Post the Toolbars and extensions page,
    Here are all the MSConfig screenshots. Only item that shows checked with MS services hidden is Norton 360. I'll gather screenshots for IE, if useful - but where the same thing happens in three browsers and Thunderbird, could that help diagnose the problem? Since it seems to happen just when an Explorer-type window opens to indicate where to save files, I'm wondering if it's a clash inside the file-management system. Not that I have any idea what I'm talking about here!

    Thanks for taking the time.
    Attached Thumbnails Attached Thumbnails Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-01.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-02.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-03.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-04.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-05.jpg  

    Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-06.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-07.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-08.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-09.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-10.jpg  

    Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-11.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-12.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-13.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-msconfig-screenshot-14.jpg  
      My Computer


  8. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #8

    Hi,
    You were supposed to Check the box to Hide all Microsoft services
    That would produce a much shorter list,
    Replace those screen shots and add-on your Browser add-ons and you also left out the Startup section
    Cheers.
      My Computer


  9. Posts : 12
    7 Home Premium 64-bit with SP1
    Thread Starter
       #9

    Apologies for my misunderstanding. I hope these are as required.
    Attached Thumbnails Attached Thumbnails Browsers, Thunderbird crash when attempting to download/transfer files-services-ms-1.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-services-ms-2.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-firefox-extensions-1.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-firefox-extensions-2.jpg   Browsers, Thunderbird crash when attempting to download/transfer files-startups-1.jpg  

    Browsers, Thunderbird crash when attempting to download/transfer files-startups-2.jpg  
      My Computer


  10. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #10

    Hi and thanks,
    Firstly open Chrome,
    Alter one of the Advanced setting to Not run background apps when Chrome is closed,

    Compare your add-ons in each Firefox and Internet explorer,
    Post any listing if they exist toolbars and extensions,
    Reset Firefox,
    https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
    http://www.microtuts.com/how-to-clear-history-cookies-cache-in-chrome/
    https://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
    Cheers.
      My Computer


 
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