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#1
Browsers, Thunderbird crash when attempting to download/transfer files
System was perfectly stable for such a long time...
A couple of months back, Firefox started crashing whenever I attempted any kind of file download or page save, from any site. For a while I could work around using DownThemAll plugin. Then that crashed too. For a while , I could get downloads by switching to Chrome or IE. Now every browser crashes at every attempted download. The crash occurs when a "where to save" window tries to open: depending on browser, it occurs instantly or after opening a messed-up explorer window.
Thunderbird also crashes if I attempt to save an attached file. However, I can drag attachments to desktop to retrieve them. So maybe it's invoking the "where to save" window that's the problem?
With both browser and mailer, everything is fine on program restart - Windows and other programs seem unaffected.
I have kept Norton 360 fully updated, and accepted all Windows updates. Have run ccCleaner, Glary registry cleanup and Malwarebytes. Some junk found, but problem not resolved. Below are Windows failure reports from the three browsers. Any help would be very much appreciated!
Thanks in advance-
Problem signature:
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 36.0.1985.125
Application Timestamp: 53c4dbee
Fault Module Name: COMCTL32.dll
Fault Module Version: 6.10.7601.17514
Fault Module Timestamp: 4ce7b71c
Exception Code: c0000005
Exception Offset: 000a91e6
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 31.0.0.5310
Application Timestamp: 53c75e91
Fault Module Name: mozalloc.dll
Fault Module Version: 31.0.0.5310
Fault Module Timestamp: 53c72e91
Exception Code: 80000003
Exception Offset: 0000141b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 11.0.9600.17207
Application Timestamp: 53a20d78
Fault Module Name: comctl32.dll
Fault Module Version: 6.10.7601.17514
Fault Module Timestamp: 4ce7c45b
Exception Code: c0000005
Exception Offset: 0000000000093ec4
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 2e96
Additional Information 2: 2e9688db77885323985a1cd557eb9953
Additional Information 3: 9f3e
Additional Information 4: 9f3ee6a5abe3264fb48ce593b872ac97
Last edited by cteno; 06 Aug 2014 at 08:06. Reason: add info