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Windows 7: The kids next door have hacked into our modem/computer!

17 Sep 2014   #1

windows 7
The kids next door have hacked into our modem/computer!

Help! I live in a duplex, basically a house subdivide into 2 separate apartments. We were informed by a neighbor that the kids living in the apartment next door have somehow managed to either Piggy back or hack into our Modem. Our IPS is a company named Time Warner & we have a internet cable connection. Both us and the kids next door have the same IPS. The problems we have: The computer will suddenly freeze. our connection will slow as to it takes anywhere from 45 seconds to 2 minutes for the page to load. We have had our passwords changed on our e-mail account's among other things. Before we knew the problem was originating from next door i brought the computer in to have it checked for viruses, malware, any technical problems & we were told the computer was fine. Thank you for reading our thread, any advice/help would be greatly appreciated.

My System SpecsSystem Spec
17 Sep 2014   #2

Windows 7 Ultimate 64-bit

They would only be able to connect over WIFI, unless they are able to run a cable through your house.

Change your routers WIFI password, i can give you more advice on this if you wish.
My System SpecsSystem Spec
17 Sep 2014   #3
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

Probably this scenario ==>
My System SpecsSystem Spec

17 Sep 2014   #4

Windows 7 Ultimate 64-bit

Good Find whs
My System SpecsSystem Spec
17 Sep 2014   #5


I think I would check the demark box where the cable has been split for the duplex, there may have been cable splitter added to the box that would split the signal...
My System SpecsSystem Spec

 The kids next door have hacked into our modem/computer!

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