Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: CryptoWall Ransomware, Please Help To Decrypt Files.

12 Oct 2014   #1

Windows 7 Enterprise 64-Bit
CryptoWall Ransomware, Please Help To Decrypt Files.

Hello There, I am not sure if this is the right section to Post my problem,

I Got a CryptoWall Virus, So they Encrypted all my files and blackmail me to Decrypt them back, So Does anyone knows any way to Decrypt this ?
Please anyone can help, It's Excel and Word Work Files.
Once they do this Encrypted they delete Previous Versions, Restore Point and Windows Shadow Copies, I tried everything,
1-I run scan from Dos, by Kaspersky-Rescue-Disk-10.
2-Boot into Safe Mood with Network and Download Safety Online Scanner from Microsoft.
3-Then Downloaded and Scanned PC with RogueKiller.
4-Then Malwarebytes and Scanned PC.
5-Then I tried ShadowExplorer To Look if there any Previous Versions in Folders but got nothing.

For Sure i tried normal Methods, By changing the file extension, Copy it to another PC, Reinstall Office.

So Please Any one can Help in this, i have looked up and i found a lot of methods they say what i said so please can you help.

This the TxT they left in each folder

What happened to your files ?
All of your files were protected by a strong encryption with RSA-2048 using CryptoWall.
More information about the encryption keys using RSA-2048 can be found here:

What does this mean ?
This means that the structure and data within your files have been irrevocably changed, you will not be able to work with them, read them or see them,
it is the same thing as losing them forever, but with our help, you can restore them.

How did this happen ?
Especially for you, on our server was generated the secret key pair RSA-2048 - public and private.
All your files were encrypted with the public key, which has been transferred to your computer via the Internet.
Decrypting of your files is only possible with the help of the private key and decrypt program, which is on our secret server.

What do I do ?
Alas, if you do not take the necessary measures for the specified time then the conditions for obtaining the private key will be changed.
If you really value your data, then we suggest you do not waste valuable time searching for other solutions because they do not exist.

For more specific instructions, please visit your personal home page, there are a few different addresses pointing to your page below:

If for some reasons the addresses are not available, follow these steps:
1.Download and install tor-browser:
2.After a successful installation, run the browser and wait for initialization.
3.Type in the address bar: kpai7ycr7jxqkilp.onion/hcL5
4.Follow the instructions on the site.

Your personal page:
Your personal page (using TOR): kpai7ycr7jxqkilp.onion/hcL5
Your personal identification number (if you open the site (or TOR 's) directly): hcL5

My System SpecsSystem Spec
12 Oct 2014   #2

Windows 7 Ultimate x64

Unfortunately there's nothing you can really do if you wish to have your files back short of paying. I know they managed to help people who were infected by Cryptolocker so they can go to the site ( and get their keys but no idea if they can help you as it's CryptoWall
My System SpecsSystem Spec
12 Oct 2014   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

My System SpecsSystem Spec

12 Oct 2014   #4

Windows 7 Enterprise 64-Bit

Thanks Shimshom I will check it out.
Thanks Callender, I will check it out.
My System SpecsSystem Spec
13 Oct 2014   #5
Microsoft MVP

Windows 7 Ultimate 32bit SP1

My System SpecsSystem Spec
14 Nov 2014   #6

Windows 7 Ultimate x64

Unfortunately too many people only bother with back up after the fact and have to learn the hard way why they should always do it. I also have friends who were told time and again to have backups and preferably more than one yet totally ignore it and continue to click on links and popups and opening email attachments even when their AV tells them not to so it's basically impossible to eliminate such stupidity and I suspect you'll continue to be asked to help people who got infected
My System SpecsSystem Spec
06 Feb 2015   #7
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10

Probably your best bet is to make a System Image on a regular basis. I keep mine on an external HD & keep 4 or 5 earlier images in case I inadvertently back up one with a virus/malware. The external HD is only on when I use it, otherwise it's not connected. In a case like ransomeware, it can be a lifesaver for your system & files.

Backup Complete Computer - Create an Image Backup
My System SpecsSystem Spec

 CryptoWall Ransomware, Please Help To Decrypt Files.

Thread Tools

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:38.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App